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Christmas FAQ - Decathlon

Christmas Delivery Information

Are you planning on giving the gift of sport this Christmas?

Due to increased activity over the festive period it is important to take note of the local and international delivery guidelines and cutoff dates stated below. Orders placed beyond these dates cannot be guaranteed for Christmas delivery. Please note your estimated delivery date will be visible at the checkout at the time of placing your order and selecting your delivery method 

Christmas Delivery Dates

Store

Express Standard orders:

FREE DELIVERY OVER €75

AnPost (3 working days)

0 - 30 kg → 150 cm → €5.99

Final Date for Guaranteed
Christmas Delivery → 19th Dec

Dublin Express:

FREE DELIVERY OVER €75

Grab (Same day for Dublin if ordered before 12pm)

0 - 20 kg → up to 120 cm → €11.99

Final Date for Guaranteed
Christmas Delivery → 21st Dec

Express Bulky orders:

Meteor Space (8 working days)

0-40 kg → €34.99

> 40 kg → €49.99

Final Date for Guaranteed
Christmas Delivery → 10th Dec

Warehouse

International Standard orders:

FREE DELIVERY OVER €75

DHL standard (6 working days)

0 - 30 kg → up to 120 cm → 5.99

Final Date for Guaranteed
Christmas Delivery → 12th Dec

DHL Bulky:

DHL bulky (10 working days)

0 - 30 kg → between 120 and 150 cm → €9.99

Final Date for Guaranteed
Christmas Delivery → 8th Dec

International Bulky orders:

Meteor Space: (15 working days)

0 - 40 kg  → 29.99

> 40 kg  → €44.99

Final Date for Guaranteed
Christmas Delivery → 26th Nov

Pickup Point

Express Standard orders:

FREE DELIVERY OVER €75

AnPost (3 working days)

0 - 30 kg → 120 cm → €5.99

Final Date for Guaranteed
Christmas Delivery → 19th Dec

Delivery Information Q&A

An Post Pickup Points

You can now place your standard sized order on Decathlon.ie and have it delivered to a designated An Post Pickup Point nationwide.

You can select your designated location from the map at the time of purchase and your order is then picked, packed and shipped from our Irish stores before being collected daily and delivered to the designated pickup point within 48 hours of shipping(excluding weekends)

Once the order is shipped you will receive a shipping email from Decathlon and then a follow up mail / text from An Post to confirm your orders tracking details so you can see when the order is ready to be collected from the designated site. ID will be required for collection of your order.

If you are not offered the option of a pickup point at the time of purchase this is unfortunately due to availability.

Same day Dublin delivery by Grab.

Decathlon Ireland can now offer same day delivery to our Dublin based customers via our delivery partners Grab. Same day orders are available where stocks allow and will be offered at the checkout if placed before 12pm under the name "Dublin Express" .If placed before 12pm the order will be delivered between 3pm and 9pm on the day the order is placed and will be fully trackable once it leaves our delivery partners depot in Dublin city. If "Dublin Express" is selected for delivery after 12pm, the order will be delivered the following day.

Is my click & collect bike built upon collection?

Click and collect bikes are fully assmebled upon collection, however any additional accessories purchased will not be fitted to the bike as standard upon collection. This service is available but at an additional cost upon collection.

How long does delivery take for home delivery?

"International Standard" deliveries are complete within 6 working days via our German warehouse with "International Bulky" orders delivered within 15 working days.

If you've selected "Express Standard" for a non bulky order, this will be delivered inside 3 working days via An Post and if you've selected "Express Bulky" for a large item or order it will arrive to you inside 8 working days via Meteor Spacce.Note working days do not include Weekends or Public Holidays and delivery schedules are subject to possible delays outside of our control.

Where will my online order ship from?

All "Standard" online orders placed for home delivery are shipped from our German warehouse direct to your stated delivery address within the Republic of Ireland.

If you've selected an "Express" delivery method at the checkout, your order will be shipped direct from either our Limerick or Ballymun store to your selected delivery address within the Republic of Ireland.

Who is delivering my order?

At the checkout you will have to choose your method of delivery. If an "International Standard" purchase DHL will ship your order from our German warehouse to Ireland with An Post completing last mile delivery. If you are purchasing a large or bulky item then your delivery will be provided by local courier company Meteor Space.

If you've selected an "Express" delivery method at the checkout for a non bulky order it will be delivered by An Post and if a bulky order it will arrive via Meteor Space or LandN Services.

Can I track my order?

For all "International Standard" , DHL will provide tracking updates once your order leaves the warehouse, arrives in Ireland and prior to delivery via your tracking number which will be emailed to you at the point of shipping. For large and bulky orders unfortunately we cannot currently provide online tracking via our partners Meteor Space but they will contact you direct in advance of delivery with an eta of delivery.

If you've selected an "Express" delivery for your standard sized order, your An Post tracking number will be live within 24hours of receiving your "Shipped" email. "Express Bulky" orders will not include any tracking information but will be delivered by Meteor Space and they will contact you direct in advance of delivery.

Where can I find my DHL tracking number?

Your DHL tracking number can be found in your automated "Shipping" email which will be provided as soon as your order leaves our German warehouse as standard.

How can I change my delivery address?

Once your order is placed and the picking process has begun for a standard DHL delivery we cannot amend the address provided. If your order is large or bulky and you wish to amend the address please contact our support team in Dublin at [email protected] with the updated details and we will do our best to make arrangements for you via our delivery partners.

My tracking number is not live?

DHL tracking will be live following shipping and you can view the updates by entering your tracking number in DHL.de If your orders tracking number has not become live after the full 6 working days or you have not received your delivery, please contact our Dublin support team at [email protected] and we will follow up for you.

How does my bike arrive? Is it assembled?

All bikes arrive boxed and requiring basic assembly. This will usually just entail the insertion and tightening of handlebars, the saddle and pedals. In some cases, depending on the model of bike ordered, the front wheel may need to be fixed in place using the provided quick release. Basic allen keys and a wrench will complete the main parts of the process and we have instructional videos available on Youtube to aide completion. Please note pedals are left / right specific with the right pedal tightened clockwise and the left counter clockwise.

Is international shipping possible?

Unfortunately Decathlon Ireland cannot provide home delivery outside of the 26 counties of the Republic of Ireland.

How long do I have to collect my click & collect order?

As standard once you receive your "Ready for collection" email from our Ballymun or Limerick store you have 2 working days to complete the collection of your order. If you need to extend this period please contact our Dublin support team at help,[email protected] and we will do our best to facilitate an extension.

Is there a home assembly option following delivery?

Unfortunately we cannot provide a home assembly service following delivery but our in store workshop team can provide an assembly service for all bulky items and bikes should you wish to bring them to the store after delivery. This service has a fee, contact our support team at [email protected] or visit the team in store for more information.

I can't select an "Express" delivery for my order?

Unfortunately if you are not offered the "Express" delivery option at the checkout this is to due to stock availability. As these orders would be picked direct in store in Ballymun or Limerick, if unavailble in store, only "Intenational" home delivery via our European warehouse will be offered at the checkout.

I can't select click & collect for my order?

Unfortunately, if you are not offered the click & collect option at the checkout this is to due to stock availability. As all orders for click & collect are picked direct in store in Ballymun and Limerick, if unavailble in store, only home delivery via our European warehouse will be offered at the checkout.

My click and collect order has been cancelled and refunded?

Unfortunately as all click and collect orders are picked direct from our store during trading hours, they are subject to adjustment in real time. Should this occur you will be refunded and notified immediately so as to avoid further inconvenience as we cannot provide alternatives via the online portal.

My ship from store order has been cancelled and refunded?

Unfortunately as all ship from store orders are picked direct from our store during trading hours, they are subject to adjustment in real time. Should this occur you will be refunded and notified immediately so as to avoid further inconvenience as we cannot provide alternatives via the online portal.

Why is my order being split into two deliveries with two charges?

The reason a potential order is listed as having a split delivery is due to the availability of the products selected.
As some items may be available from our German warehouse which is the default offer for home delivery, the delivery fee for these items would be €5.99. If remaining items are currently only available from our store in Ballymun should you wish to purchase these also for home delivery a separate fee would need to be paid as it is picked, packed and shipped independently by our team in store. Alternatively a click & collect option is available which is free of charge for items that are currently only available from Ballymun.