If you have purchased the following ROCKY SCREWGATE CARABINER between 05/12/2018 and 04/07/2019
you are affected by this information notice:
ROCKY SCREWGATE CARABINER
We ask you to stop using this product without checking it.
Product reference: 1760147 and 1759997.
As part of our quality and safety processes, Simond teams have identified a potential risk: We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.
How to know if your carabiner is concerned by the product recall:
1 / Place your carabiner in the right position
2 / Check the screwgate position - if the hollow part is on the top, your carabiner is OK - if the flat part is on the top, your carabiner is not OK
If your carabiner is concerned, or if you have doubt, we invite you to return your product in order to be refunded.
Our user care is available to answer any questions you may have, at firstname.lastname@example.org.
From Monday to Friday from 9 am to 6 pm.
We thank you for your understanding and apologize for the inconvenience.