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If you have purchased the following BELAY SYSTEM FOR CLIMBING AND MOUNTAINEERING between 04/02/2019 and 04/07/2019
you are affected by this information notice:
We ask you to stop using this product.
Brand: SimondProduct reference:2575753
As part of our quality and safety processes, Simond teams have identified a potential risk: We detected that in very few cases, in case of belay of 2 persons from the belay stance that if one of the climbers is in tension on the rope then the 2nd climber is blocked.
We invite you to return your product in order to be refunded.
Our customer relations centre is at your disposal to answer all your questions on email@example.com
Monday to Friday from 9 am - 6 pm.
Simond and Decathlon Ireland thanks you for your understanding and our apologies for any inconvenience caused.