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If you have purchased the following Btwin Bike carrier adapter between 01/01/2016 and 06/06/2019
you are affected by this information notice:
We ask you to stop using this product without checking it.
Brand: BtwinProduct reference: 2033547.
As part of our quality and safety processes, Btwin teams have identified potential risk. We detected that in very few cases, security arm could open and the bike can fall off the rack.
We invite you to contact us in order to be refunded.
Our user care is available to answer any questions you may have, at firstname.lastname@example.org.
From Monday to Friday from 9 am to 6 pm.
We thank you for your understanding and apologize for the inconvenience.