Our users rate their satisfaction

4.5 / 5
2298 users this site
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  • Adam p (Ireland)

    19/04/2019
    Fastly and professionally.
  • michael (Ireland)

    19/04/2019
    Wrong size arrived even though when i checked my inc=voice and noticed it was the wrong size on the product and emailed ye on several occasion to get the product changed no one came back to me until the item was packed READY for ship ment not shipped, which i my few it was still in ur premises and could have been easily switched . but no one came back to me until the very last minute which means the good value product i was getting went up by €4.50 in P&P and now not getting the product, i also purchased some products in lanzorette recently clearly marked MEdium in size which turned out to be MEDium for a child i assume cause they are not fitting me. if u purchase runnng legging and a top medium and the leggings fit perfectly, u can only assume the top would also, uyt no chance,
    not very happy at all
    Response of the Team Decathlon
    Hi Michael,

    I hope you are enjoying your day and thank you for your review. 

    I am really sorry for any frustration although your message to change the size was replied to in a few hours and usually it will take us up to 24hrs to reply to users. As my colleague Thomas let you know your package was already packed and ready to leave the warehouse, it is not possible or a simple process to quickly change a product, we have a huge amount of orders leaving our warehouse each day and they are packed on pallets. 

    Of course if anything needs to returned that's no problem at all. 

    Have a great weekend, 

    Matthew, 
    Passionate about equestrian, 
  • Aidan (Ireland)

    19/04/2019
    Excellent service - item delivered as described and on schedule
  • Olga (Ireland)

    19/04/2019
    Decathlon didn't send me proper helmet I have ordered but customer service, especially one member Alexandra helped me a lot and organized next one for me very quickly. I didn't even have bother about going to post and send the first bad one back - I gave it to some kid on the street as it was XS size ;))
    I also bought scooter Oxelo 7XL Town and I am very happy with this product, use it everyday and so far haven't got any issues!
    Highly recommended! :))
  • Breda (Ireland)

    19/04/2019
    Found swimsuit,a smaller fitting, but will order bigger size in future.
  • Greg (Ireland)

    19/04/2019
    Always good quality product at an affordable price. Makes sports accessible for all. Thanks Decathlon.
  • Yvonne (Ireland)

    18/04/2019
    Always easy to use,quick to arrive and v easy to send back if not suitable.
    My favorite sports website by far!!
  • Glenn (Ireland)

    18/04/2019
    Excellent selection and brilliant service. My items were delivered in 2 days.
  • Ursula (Ireland)

    18/04/2019
    Good choice, very reasonable priced, speedy delivery, would definitely recommend
  • Jack (Ireland)

    17/04/2019
    Great products. Poor website.

    Long time user of Decathlon products and I swear by them, absolutely brilliant. Sadly the Irish website is the only way to get them in Ireland and the website is terrible.
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