Postnl, DHL + 2-8 work days
Warranty Policy 1. Legal Warranty All products sold by Travelhawk are covered by the applicable legal warranty. This means that every product must meet the reasonable expectations you may have based on its description and intended use. If a product develops a defect within a reasonable period due to a manufacturing or material fault, and not because of misuse, you are entitled to a repair, replacement, or refund. 2. Warranty Period The standard warranty period is 24 months from the date of delivery, unless otherwise stated on the product page. Damage resulting from normal wear and tear is not covered by the warranty. 3. What Is Covered The warranty covers: Manufacturing defects Technical faults that are not caused by the customer Products that unexpectedly fail to function as intended under normal use 4. What Is Not Covered The warranty does not cover: Damage caused by improper or careless use Damage resulting from drops, impacts, or water exposure Products that have been modified or repaired by unauthorized third parties Damage caused by failure to follow the product's instructions or intended use 5. How to Submit a Warranty Claim To submit a warranty claim, please contact Decathlon. Include your order number, a clear description of the issue, and, if possible, photos or videos showing the defect. Once we have reviewed your claim, we will provide further instructions regarding repair, replacement, or reimbursement. 6. Processing Warranty Claims After receiving the product, we will inspect the reported defect within a few business days. If your warranty claim is approved, we will provide one of the following remedies at no additional cost: Repair of the product Replacement with the same or an equivalent product A full refund if repair or replacement is not possible
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
## Returns Policy You have the right to return your order within **30 days** of receiving it. During this period, you may return any item if you are not completely satisfied. Products must be **unused, undamaged, complete**, and preferably returned in their original packaging. Please note that exchanges and returns cannot be processed in physical stores. To qualify for a return, the product must be in the following condition: * **Condition:** New * Returned in its **original packaging** ### A) If NO return label is included in your package Go to your customer account on the website where you placed your order and navigate to **"My Orders."** Select the order you wish to return and choose the option to **create a return request**. You can then request a return label and further instructions from the seller. Our customer service team will provide all the necessary information to complete your return within **48 business hours**. ### B) If a return label IS included 1. Pack your items securely in the original box. 2. Attach the return label to a clearly visible place on the package. 3. Send the package to the return address below. ### Return Address **Travelhawk B.V.** De Vlonder 213A-T3 5427 DG Boekel The Netherlands
