Our users rate their satisfaction

    4.53 / 5
    778 users on 833 recommend this site
    Write a review
    • alfredo (Ireland)

      19/06/2018
      GOOD
    • Noemie (Ireland)

      19/06/2018
      Never had any problem with the website, the delivery is fast and the products are great. 10/10 would order again! ;)
    • Clare (Ireland)

      19/06/2018
      fantastic service. I got my package within 24 hours of making the order! delighted thanks
    • Peter (Ireland)

      19/06/2018
      great
    • Tom (Ireland)

      19/06/2018
      Great value and service.
    • Colm (Ireland)

      19/06/2018
      Site is a little glitchy on a tablet however once you find what your after its easy enough. The actual product is fantastic quality and I've no complaints there. All in all great job, 4 out of 5!
    • Ray (Ireland)

      18/06/2018
      Decathlon is one the finest outdoor stores I have shopped in. The stores and staff are highly skilled in both the French and German stores. I am absolutely delighted to see you can now shop online in Ireland and stores coming soon
    • Peter (Ireland)

      18/06/2018
      Waited two weeks for packing small order. No updating or progress why there was a delay. Big shop experience, good discount and long distance non personal customer service.
      Some decathlon branded items are cheap and cheerful, that's how they end up and wear out quickly. I like good value but that is at the expense of quality with many store lines.
      Response of the Team Decathlon
      Hi Peter,

      Thanks for your feedback and I'm really sorry to hear about your experience!
      Our orders have two delivery deadlines. One is for items already available in our warehouse and delivery is within 3-4 working days.
      If you order at least one item from furtherer warehouse delivery deadline is 7-8 working days. You can always check deadline while picking a product or at the checkout.
      If you have any further issue or question I'm happy to help. You can also contact me on customer.experience.team@decathlon.com we are always here to help you.

      Have a great day!
      Azra
      Passionate about swimming
    • Daire (Ireland)

      18/06/2018
      The first delivery arrived with the completely wrong items, but the customer service to solve it was very prompt and friendly and the new order was quickly sent and it arrived on time.

      One frustration was only a gift of the unwanted items or a credit was offered, rather an a discount from the paid price - which would have been my preference.

      The tracking number provided did not function with the postal service website for either delivery - I already reported this to cust services.

      Website was pretty easy to use, if a little slow to load at times

      I would likely use the service again in the future
    • Carmel (Ireland)

      18/06/2018
      Very reasonable postage costs, fast delivery & good quality product
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