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Delivery Information

DHL
(non-bulky):

Non- bulky items up to 30kg and length up to 120cm:

6 working days €5.99

MY HOME EXPRESS (bulky):

HomeSmartExpress: (15 working days)

0 - 9,99kg €19.90

10 - 19,99kg → €24.90

20 - 20,99kg → €29.90

30kg and more → €39.90

CLICK & COLLECT:

Ballymun Store:

2  working days FREE Collection

*Please note bicycles may take up to 4 days to confirm to allow for assembly.

BIKES DELIVERY INFORMATION

You will just have to assemble the pedals and to tighten the handlebar.

Pedals: Caution has to be taken as to which pedal has to be screwed on which side. Letters R (Right) and L (Left) are engraved on the pedals for an easier assembly.

Handlebar: The handlebar will be set up on the side, you will only have to tighten it. 

Delivery Information Q&A

How long does delivery take?

Standard non bulky deliveries are complete within 6 working days of being placed. Bulky deliveries are currently delivered within 15 working days of being placed. Note working days do not include Weekends or Public Holidays and delivery schedules are subject to possible delays outside of our control.

Where will my online order ship from?

As standard, all online orders placed for home delivery are shipped direct from our European warehouse direct to your stated delivery address within the Republic of Ireland.

Who is delivering my order?

At the checkout you will have to choose your method of delivery. If a standard non bulky purchase DHL will provide your delivery. If you are purchasing a large or bulky item then your delivery will be provided by local courier company HomeSmartExpress following international shipping.

Can I track my order?

For all standard non bulky orders, DHL will provide tracking updates once your order leaves the warehouse, arrives in Ireland and prior to delivery via your tracking number which will be available in your account under purchase history following shipping. For large and bulky orders unfortunately we cannot currently provide online tracking via our partners HomeSmartExpress but they will contact you direct via phonecall in advance of delivery.

Where can I find my DHL tracking number?

Your DHL tracking number can be found by entering your account, selecting "Purchase History" then "Online Orders". Here you simply need to select "Details" to the right of the order you are looking for and the tracking number will be at the bottom right of the page.

How can I change my delivery address?

Once your order is placed and the picking process has begun for a standard DHL delivery we cannot amend the address provided. If your order is large or bulky and you wish to amend the address please contact our support team in Dublin at help.ireland@decathlon.com with the updated details and we will do our best to make arrangements for you via our delivery partners.

My tracking number is not live?

DHL tracking will be live following shipping and you can view the updates by entering your tracking number in DHL.de If your orders tracking number has not become live after the full 6 working days or you have not received your delivery, please contact our Dublin support team at help.ireland@decathlon.com and we will follow up for you.

How does my bike arrive? Is it assembled?

All bikes arrive boxed and requiring basic assembly. This will usually just entail the insertion and tightening of handlebars, the saddle and pedals. In some cases, depending on the model of bike ordered, the front wheel may need to be fixed in place using the provided quick release. Basic allen keys and a wrench will complete the main parts of the process and we have instructional videos available on Youtube to aide completion. Please note pedals are left / right specific with the right pedal tightened clockwise and the left counter clockwise.

Is international shipping possible?

Unfortunately Decathlon Ireland cannot provide home delivery outside of the 26 counties of the Republic of Ireland.

How long do I have to collect my click & collect order?

As standard once you receive your "Ready for collection" email from our Ballymun store you have 2 working days to complete the collection of your order. If you need to extend this period please contact our Dublin support team at help,ireland@decathlon.com and we will do our best to facilitate an extension.

Is there an express delivery service?

Currently we cannot provide an express delivery service and the standard options are offered at the checkout.

Is there a home assembly option following delivery?

Unfortunately we cannot provide a home assembly service following delivery but our in store workshop team can provide an assembly service for all bulky items and bikes should you wish to bring them to the store after delivery. This service has a fee, contact our support team at help.ireland@decathlon.com or visit the team in store for more information.

I can't select click & collect for my order?

Unfortunately if you are not offered the click & collect option at the checkout this is to due to stock availability. As all orders for click & collect are picked direct in store in Ballymun, if unavailble in store, only home delivery via our European warehouse will be offered at the checkout.

My click and collect order has been cancelled and refunded?

Unfortunately as all click and collect orders are picked direct from our store during trading hours, they are subject to adjustment in real time. Should this occur you will be refunded and notified immediately so as to avoid further inconvenience as we cannot provide alternatives via the online portal.

Where do online orders ship from?

All online orders placed for home delivery are shipped direct from our German warehouse direct to your selected home delivery address.