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Delivery Information

AN POST DELIVERY
(non-bulky):

Non- bulky items up to 30kg and length up to 140cm:

An Post: 7 working days €5.99

HomeSmartExpress (Bulky):

10 Working Days

0 - 9.99kg €19.90

10 - 19.99kg → €24.90

20 - 20.99kg → €29.90

30kg and more → €39.90

CLICK & COLLECT:

Ballymun Store:

2  working days FREE Collection

*Please note bicycles may take up to 4 days to confirm to allow for assembly.

BIKES DELIVERY INFORMATION

You will have some basic assembly to complete upon arrival.

Depending on the model this will include insertion and tightening of handlebars, saddle and pedals. The front quick release wheel may also require insertion depending on bike model.

Pedals: Caution has to be taken as to which pedal has to be screwed on which side. Letters R (Right) and L (Left) are engraved on the pedals for an easier assembly with R rotated clockwise and L counter clockwise.

Delivery Information Q&A

How long does delivery take?

Standard non bulky deliveries are complete within 7 working days of being placed. .Bulky deliveries are currently delivered within 10 working days of being placed. Note working days do not include Weekends or Public Holidays and delivery schedules are subject to possible delays outside of our control.

Who is delivering my order?

At the checkout you will have to choose your method of delivery. If a standard non bulky purchase An Post will provide your delivery once arrived in Ireland. If you are purchasing a large or bulky item then your delivery will be provided by local courier company HomeSmartExpress.

Can I track my order?

For all standard non bulky orders, An Post will provide tracking as soon as your order arrives in Ireland and is scanned into the local network. This usally occurs 24-48hrs in advance of delivery and they will notify you via text message and email as soon as it is trackable. For large and bulky orders unfortunately we cannot currently provide online tracking via our partners HomeSmartExpress but they will contact you direct via phonecall 24hrs in advance of delivery.

Where can I find my An Post tracking number?

Your An Post tracking number can be found by entering your account, selecting "Purchase History" then "Online Orders". Here you simply need to select "Details" to the right of the order you are looking for and the tracking number will be at the bottom right of the page.

How can I change my delivery address?

Once your order is placed and the picking process has begun we cannot amend an address provided. If your order is standard and you've selected An Post as your delivery method they will enclose a "Manage my Delivery" option in the email and text they forward you once the order is scanned into the local network in advance of delivery and here you can amend the address details with An Post. If your order is large or bulky and you wish to amend the address please contact our support team in Dublin at help.ireland@decathlon.com with the updated details and we will do our best to make arrangements for you.

My tracking number is not live?

As An Post tracking numbers only become live following international shipping, this will usually occur 4-7 working days after the order has been shipped. If your orders tracking number has not become live after the full 7 working days please contact our Dublin support team at help.ireland@decathlon.com and we will follow up for you.

How does my bike arrive? Is it assembled?

All bikes arrive boxed and requiring basic assembly. This will usually just entail the insertion and tightening of handlebars, the saddle and pedals. In some cases, depending on the model of bike ordered, the front wheel may need to be fixed in place using the provided quick release. Basic allen keys and a wrench will complete the main parts of the process and we have instructional videos available on Youtube to aide completion. Please note pedals are left / right specific with the right pedal tightened clockwise and the left counter clockwise.

Is international shipping possible?

Unfortunately Decathlon Ireland cannot provide home delivery outside of the 26 counties of the Republic of Ireland.

How long do I have to collect my click & collect order?

As standard once you receive your "Ready for collection" email from our Ballymun store you have 2 working days to complete the collection of your order. If you need to extend this period please contact our Dublin support team at help,ireland@decathlon.com and we will do our best to facilitate an extension.

Is there an express delivery service?

Currently we cannot provide an express delivery service and the standard options are offered at the checkout.

Is there a home assembly option following delivery?

Unfortunately we cannot provide a home assembly service following delivery but our in store workshop team can provide an assembly service for all bulky items and bikes should you wish to bring them to the store after delivery. This service has a fee, contact our support team at help.ireland@decathlon.com or visit the team in store for more information.

I can't select click & collect for my order?

Unfortunately if you are not offered the click & collect option at the checkout this is to due to stock availability. As all orders for click & collect are picked direct in store in Ballymun, if unavailble in store, only home delivery via our European warehouse will be offered at the checkout.

Where do online orders ship from?

All online orders placed for home delivery are shipped direct from our German warehouse direct to your selected home delivery address.