Delivery Information
Christmas Delivery Cutoff Guidelines:
Bulky Delivery (International): E.O.D 4th December
DHL International (Bulky): E.O.D 9th December
DHL International: E.O.D 12th December
UPS International: 4pm 13th December
C&C International: 13th December (end of day)
Bulky Delivery (from Ireland): E.O.D 15th Dec
An Post Express: E.O.D 19th December
Xpect Dublin Express: Midday 23rd December
C&C from Store: Midday 23rd December
Standard Products:
Free delivery on all standard orders over €85Click & Collect: Free
Pickup Point: €5.99 or €6.99
Home Delivery: €5.99 - €9.99
Bulky:
Click & Collect: Free
Pickup Point: Unavailable
Home Delivery: €49.99
DELIVERY INFORMATION Q&A
How long does delivery take for home delivery?
All home delivery schedules are listed at the checkout at the time of purchase.The delivery dates visible at the checkout are based on our delivery partners current scheduling.
Depending on the provider selected at the time of purchase you can expect the following estimated schedule -
DHL International 1-6 working days
UPS International 1-5 working days
Bulky Delivery 1-15 working days (estimated date visible at the checkout)
An Post Express 1-3 working days
Xpect Dublin Express is delivered same day if ordered before 12pm, if ordered after 12pm it is delivered next day.
Who is delivering my order?
You will be provided the most appropriate delivery provider at the checkout based on the availability of your selected products.
Standard orders shipping from our European warehouses will be shipped by our delivery partners UPS or DHL.
Express orders are delivered direct from our Irish stores via An Post or Xpect in Dublin.
All bulky orders, are delivered via our partners Vanex Logistics.
What are the delivery price options?
You will be offered offered delivery schedules and prices at the checkout based on the availability of the products selected and also the size/weight of the total order.
All standard sized orders over €85 are valid for free home delivery / pickup point.
(Does not include XPECT Sameday service in Dublin)
For standard sized orders under €85 shipped internationally the prices is €5.99
For standard sized orderss under €85 shipped via express the cost is €6.99
For sameday delivery via Xpect express (Dublin only) the cost is €9.99
For standard sized pickup point orders under €85 shipped internationally the cost is €5.99
For standard sized pickup point orders under €85 shipped via express the cost is €6.99
All bulky orders are delivered for €49.99
(Bulky orders are orders over 30kg in weight or 120cm in length)
Click & Collect at Decathlon Ireland
At Decathlon Ireland we aim to offer as many delivery options as possible for our customers.
With this in mind Click & Collect is now offered from all our stores in the Republic of Ireland free of charge.
When making your purchase, if product availability allows it, you will be offered "Click & Collect" at the checkout.
The Click & Collect option available at the checkout will have a specific delivery timeline visible for you at the time of purchase. If the product(s) is available from our stores in the Repbuilic your order will be ready to collect within 24 hours, often sameday, if the product(s) is available via our European warehouse it will be shipped to your store of choice free of charge within 7 days with the estimated arrival date visible at the time of purchase.
If your is coming from the warehouse, you will recieve an email once your order has shipped and again once the order arrives to your store of choice to notify you that the order is now "ready to collect"
The order will be held for 3 working days. If you need to extend the collection time please contact our dedicated Irish support team at [email protected]
Can I track my order?
All UPS and DHL orders are fully trackable within 24hrs of shipping from our European warehouses. The tracking link will be provided in your shipping email via the "Track my order" link at the bottom of the email.
All An Post Express orders will receive their tracking number direct from An Post within 24hours of receiving your shipping email.
We currently cannot provide tracking information for the home delivery of bulky goods but our delivery partners Vanex Logistics will contact customers in advance of delivery.
What is the difference between a standard and bulky order?
Standard orders are orders which have a total weight of less than 30kg and a total length less than 120cm.
Bulky orders are all orders that are either over 30kg in weight or over 120cm in length.
How can I change my delivery address?
Once your order is placed and the picking process has begun for a standard DHL delivery we cannot amend the address provided. If your order is large or bulky and you wish to amend the address please contact our support team in Dublin at [email protected] with the updated details and we will do our best to make arrangements for you via our delivery partners.
Is international shipping possible?
Unfortunately Decathlon Ireland cannot provide home delivery outside of the Republic of Ireland.
Is there a home assembly option following delivery?
Unfortunately, we cannot provide a home assembly service following delivery but our in store workshop team can provide an assembly service for all bulky items and bikes should you wish to bring them to the store after delivery. This service has a fee, contact our support team at [email protected] or visit the team in store for more information.
I can't select an "Express" delivery for my order?
Unfortunately if you are not offered the "Express" delivery option at the checkout this is to due to stock availability. As these orders would be picked direct in store in Ballymun or Limerick, if unavailble in store, only "Intenational" home delivery via our European warehouse will be offered at the checkout.
How does my bike arrive? Is it assembled?
All bikes arrive requiring basic assembly. This will usually entail the insertion and tightening of handlebars, saddle and pedals. In some cases, depending on the model of bike ordered, the front wheel may need to be fixed in place using the provided quick release. Basic allen keys and a wrench will complete the main parts of the process and we have instructional videos available on Youtube to aide completion. Please note pedals are left / right specific with the right pedal tightened clockwise and the left counter clockwise.
Is my click & collect bike built upon collection?
Click and collect bikes are fully assmebled upon collection, however any additional accessories purchased will not be fitted to the bike as standard upon collection. This service is available but at an additional cost upon collection.
My click and collect order has been cancelled and refunded?
Unfortunately as all click and collect orders are picked direct from our store during trading hours, they are subject to adjustment in real time. Should this occur you will be refunded and notified immediately so as to avoid further inconvenience as we cannot provide alternatives via the online portal.
My ship from store order has been cancelled and refunded?
Unfortunately as all ship from store orders are picked direct from our store during trading hours, they are subject to adjustment in real time. Should this occur you will be refunded and notified immediately so as to avoid further inconvenience as we cannot provide alternatives via the online portal.
Why is my order being split into two deliveries with two charges?
The reason a potential order is listed as having a split delivery is due to the availability of the products selected.
As some items may be available from our German warehouse which is the default offer for home delivery, the delivery fee for these items would be €5.99. If remaining items are currently only available from our store in Ballymun should you wish to purchase these also for home delivery a separate fee would need to be paid as it is picked, packed and shipped independently by our team in store. Alternatively a click & collect option is available which is free of charge for items that are currently only available from Ballymun.
Same day Dublin delivery by Xpect.
Decathlon Ireland can now offer same day delivery to our Dublin based customers via our delivery partners Xpect. Same day orders are available where stocks allow and will be offered at the checkout if placed before 12pm under the name "Xpect Dublin Express".
If placed before 12pm the order will be delivered between 3pm and 9pm on the day the order is placed and will be fully trackable once it leaves our delivery partners depot in Dublin city. If "Xpect Dublin Express" is selected for delivery after 12pm, the order will be delivered the following day.
An Post Pickup Points
You can now place your standard sized order on Decathlon.ie and have it delivered to a designated An Post Pickup Point nationwide.
You can select your designated location from the map at the time of purchase and your order is then picked, packed and shipped from our Irish stores before being collected daily and delivered to the designated pickup point within 48 hours of shipping(excluding weekends)
Once the order is shipped you will receive a shipping email from Decathlon and then a follow up mail / text from An Post to confirm your orders tracking details so you can see when the order is ready to be collected from the designated site. ID will be required for collection of your order.
If you are not offered the option of a pickup point at the time of purchase this is unfortunately due to availability.