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If you have any question or a problem please contact us.
"Satisfied or satisfied."
If you are not happy, we are not happy.
FREQUENTLY ASKED QUESTIONS
1. How can I return/exchange my online order?
With Decathlon you have 365 days to change your mind!
If you have bought a product on www.decathlon.ie and you are not 100% satisfied, you can change your mind and return the product to us or in one of our stores and we will process an exchange or refund.
Whole process how you can return products is here.
2. How long do I have to wait for my order?
Each product description indicates the time it takes to process your order in our warehouse (we have delivery within 3-4 working days or 7-8 working days). The total delivery time includes the warehouse processing time and home delivery by our carriers.
Once you have all your items in your basket, you will see the estimated delivery date just below your selected Shipping Method. The delivery date is based on the delivery date of the product with the longest delivery time. If you cannot wait, we advise you only to order products with the same delivery time.
Once your product has been shipped, you will receive an automatic confirmation email and shortly after you will be able to track your order on the carrier's website.
Please note IE bank holidays may affect your delivery time.
For more information on our delivery methods click here.
3. How can I track my order?
Once your product has been shipped, you will receive an automatic confirmation email.
An Post orders can be tracked next working day here.
BLogistic will contact you on your mobile phone to arrange delivery once they receive package in their depot.
4. Do we ship internationally?
Unfortunately, we only deliver within the Republic of Ireland. Please note that your delivery address and billing address must both be in the Republic of Ireland.
5. How can I cancel my order?
Once your order is "preparation in progress" or "dispatched" status we are not longer able to undertake any modifications/cancellations because the order is being loaded or already in the hands of the carrier. Your parcel is deemed to be in the process of being shipped.
As a last resort, you can refuse the parcel when delivered and the delivery company will send back the parcel to the sender. You can as well exercise your right to return after reception.
6. How to reset my password?
In case you forget your password, please reset it here.
You will need to input yout email address and then choose You don't have or you forgot your Password?
Send us an email
Expect to hear back from us in 24 hours (except Weekends and Bank Holidays). Our working hours: Monday- Friday: 9 AM - 6 PM
Covid-19 update: at present, we have an increased volume of messages and therefore our response time is longer than usual.
We are sorry for any inconvenience and thank you for your patience.