DPD (3-5 days) DHL (3-5 days)
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Legal provider identification: 12seemeilen.de GmbH, represented by its managing directors Martin Odenkirchen, Holger Wieland and Alexander Schramm, Eupener Str. 124, 50933 Cologne, Germany, telephone: +49 (0) 221 29889481, email: [info+impressum@12seemeilen.de](mailto:info+impressum@12seemeilen.de) (not for customer service enquiries) VAT ID No.: DE290140772 Registered in the Commercial Register of the Local Court of Cologne, commercial register number HRB 78681. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date the order is delivered by the transport company. - Return shipping is free. - Exchanges and returns of products sold by 12seemeilen.de GmbH are not possible in Decathlon stores and warehouses. - Information on the condition of the product: new and undamaged - Packaging information: pack in the original packaging - Return address: 12seemeilen.de GmbH, Eupener Straße 124, 50933 Cologne - Information on the reason for return: not necessary - The maximum refund period from delivery to the carrier is 4 calendar days. - The refund will be made using the same payment method that was used for the purchase. A) If there is NO return label in the package: Go to your customer account on decathlon.ie and then click on 'my orders'. Click on the order you wish to return. Under "order details", you can click on "create a return/exchange". You can then request a label/additional instructions from the seller. Within 48 business hours, our customer service will provide you with all the information necessary to make your return. B) If a return label is included: 1. Pack your items securely in the original box. 2. Attach the return label in a visible place on the package. 3. Send the package to the return address indicated above.
