We use logistics like UPS, DHL, GLS, DPD and Fedex for delivery, which takes about 5-7 working days.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
All products sold in our store meet local and international safety and quality standards. If you have any questions or legal concerns, please contact our customer service team or review the terms and conditions available on our website. Company Number: 79BIKE LIMITED LIABILITY COMPANY (or company registration): 0001149256 VAT Number: PL5214101586 Registered since: January 16, 2025 Legal Entity: YANMIN LU
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
Return Period: Within 30 days of delivery by the carrier. - Decathlon stores or warehouses do not accept exchanges or returns of products sold by 79BIKE Mobility. - Return Fee Policy: 1) Returns due to seller error: In case of incorrect shipment, product defect, or damage during transportation, the seller will bear the return fee. Please put all accessories back in the original packaging box, seal the box properly, and clearly affix the return label to the packaging box. 2) Returns due to personal reasons: If the return is due to a change of mind or selection of the wrong model, the consumer will bear the return fee. The return fee amount will be provided with the return application. - Product Condition: Brand new. Damage caused by human error or severe wear may incur a deduction. - Packaging: Please return the product along with its inner packaging box, original outer packaging box, packaging materials, and all standard accessories (charger, instruction manual, tool bag, etc.). - Return Address: Contact 79BIKE Mobility Customer Service for details. - Reason for Return: Please state the reason for return in your return request and contact 79BIKE Mobility customer service. If there is no return label in the package: Please log in to your customer account on Decathlon and click "My Orders". Click the order you wish to return. Under "Order Details", you can click "Create Return/Exchange". You can then request the label/other instructions from the seller. Our customer service will provide you with all the information needed to process your return within 48 business hours. If there is a return label in the package: 1. Carefully pack the item in its original box. 2. Affix the return label to a prominent location on the package. 3. Send the package to the return address listed above.
