Rules for Refunds and Returns Any order can be returned within the first 30 calendar days from the date of receipt of the product. For more information on the procedure, depending on the reason for the return in each specific case, please refer to points 1, 2, 3, or 4 of this document. If the reason is not specified in this document, please ask your supervisor. 1. If the product is received damaged in transit: • Important! If, upon receiving a package, the recipient finds it has apparent damage (open, with a broken box, creased, etc.) that raises concerns about the condition of the contents, it is very important that the customer notes this on the delivery slip. This will prove that the shipment arrived in apparent poor condition. If this was not indicated upon receipt, the customer has a maximum of 24 hours after delivery to file a claim with us, as we have this same timeframe to file a claim for the damage with the shipping company. If these deadlines are not met, the claim cannot be accepted, as the shipping company will not be liable for the damage. • If the damage is not visible with the box closed, but the contents are damaged upon opening the package, it is considered hidden damage. In this case, the deadline to file a claim with the shipping company is seven calendar days from the date of delivery. This means the customer has a maximum of seven calendar days to file a claim with us from the date of delivery. • We, as a company, are required to file claims for damage/breakage with the shipping companies within the established deadlines of 24 hours or 7 calendar days, depending on whether the damage is apparent or hidden, from the date of delivery to the customer. • Please provide photos of the damage, the internal and external packaging, and the carrier's label, making every effort to obtain them. Explain to the customer that these photos will help us investigate the case and process our insurance claim, but do not pressure them to file a claim. • If the customer does not send the photo, please note that it can be taken here when the product is returned. • Always offer the customer a replacement product as the first option before offering a refund. • You must return the item in its original packaging, even if it is damaged. • No discount applies if you return it in different packaging, as long as it is properly packaged. • 100% refund is given, and return shipping costs are covered. Reason Product Cost Shipping Costs Return Shipping Costs Item damaged upon receipt Yes Yes Yes Very important: Although shipping companies require us to notify them of these defects within 24 hours or 7 days in order to be compensated for damages and breakages, these internal deadlines do not negate the 14-day right of withdrawal that a consumer has without having to allege damage or similar. It is a fine line between what we can demand and what the law requires. 2. If the product received is different from the one purchased • You must report it within the first 30 days of receipt. • Provide photos of the received product, including the carrier's label, to ensure it's a shipment from us and that they're not trying to return something else they bought from another seller. • If the customer refuses to provide photos, don't force them, but notify them that we will issue a refund after inspecting the product here. If they send us a product we don't even sell, they won't be eligible for a refund. The product they sent us will be returned to them. We will take photos of the product they sent us and send them to the customer and the marketplace to document our decision and that the customer attempted to return something we don't sell. • Always offer the customer a replacement product as the first option. • Return the item in its original packaging, in the same condition as when you received it. • Return the item in its original packaging, in the same condition as when you received it. • If you do not return the original packaging, a 5% discount will be applied (the minimum acceptable since there is also an error on our part), but the customer must understand that if they have received an incorrect product, they are not obligated to use it or discard the original packaging. • If you return everything correctly, a 100% refund will be issued, and the return shipping costs will be covered. Reason Product Cost Shipping Costs Return Shipping Costs Item did not match seller’s description Yes Yes Yes 3. If the product is defective or has a manufacturing defect 3.1. If the manufacturing defect is reported within the first 30 days of receipt • Provide photos/videos/evidence of the manufacturing defect. The policy will clearly state that you must demonstrate the manufacturing defect with photos or videos to accept a return for a manufacturing defect. • If you refuse to provide proof of the defect, explain to the customer that a discount may be applied to their refund for returning a used product without proof of a manufacturing defect. Discounts in the case of products or
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
Rules for Refunds and Returns Any order can be returned within the first 30 calendar days from the date of receipt of the product. For more information on the procedure, depending on the reason for the return in each specific case, please refer to points 1, 2, 3, or 4 of this document. If the reason is not specified in this document, please ask your supervisor. 1. If the product is received damaged in transit: • Important! If, upon receiving a package, the recipient finds it has apparent damage (open, with a broken box, creased, etc.) that raises concerns about the condition of the contents, it is very important that the customer notes this on the delivery slip. This will prove that the shipment arrived in apparent poor condition. If this was not indicated upon receipt, the customer has a maximum of 24 hours after delivery to file a claim with us, as we have this same timeframe to file a claim for the damage with the shipping company. If these deadlines are not met, the claim cannot be accepted, as the shipping company will not be liable for the damage. • If the damage is not visible with the box closed, but the contents are damaged upon opening the package, it is considered hidden damage. In this case, the deadline to file a claim with the shipping company is seven calendar days from the date of delivery. This means the customer has a maximum of seven calendar days to file a claim with us from the date of delivery. • We, as a company, are required to file claims for damage/breakage with the shipping companies within the established deadlines of 24 hours or 7 calendar days, depending on whether the damage is apparent or hidden, from the date of delivery to the customer. • Please provide photos of the damage, the internal and external packaging, and the carrier's label, making every effort to obtain them. Explain to the customer that these photos will help us investigate the case and process our insurance claim, but do not pressure them to file a claim. • If the customer does not send the photo, please note that it can be taken here when the product is returned. • Always offer the customer a replacement product as the first option before offering a refund. • You must return the item in its original packaging, even if it is damaged. • No discount applies if you return it in different packaging, as long as it is properly packaged. • 100% refund is given, and return shipping costs are covered. Reason Product Cost Shipping Costs Return Shipping Costs Item damaged upon receipt Yes Yes Yes Very important: Although shipping companies require us to notify them of these defects within 24 hours or 7 days in order to be compensated for damages and breakages, these internal deadlines do not negate the 14-day right of withdrawal that a consumer has without having to allege damage or similar. It is a fine line between what we can demand and what the law requires. 2. If the product received is different from the one purchased • You must report it within the first 30 days of receipt. • Provide photos of the received product, including the carrier's label, to ensure it's a shipment from us and that they're not trying to return something else they bought from another seller. • If the customer refuses to provide photos, don't force them, but notify them that we will issue a refund after inspecting the product here. If they send us a product we don't even sell, they won't be eligible for a refund. The product they sent us will be returned to them. We will take photos of the product they sent us and send them to the customer and the marketplace to document our decision and that the customer attempted to return something we don't sell. • Always offer the customer a replacement product as the first option. • Return the item in its original packaging, in the same condition as when you received it. • Return the item in its original packaging, in the same condition as when you received it. • If you do not return the original packaging, a 5% discount will be applied (the minimum acceptable since there is also an error on our part), but the customer must understand that if they have received an incorrect product, they are not obligated to use it or discard the original packaging. • If you return everything correctly, a 100% refund will be issued, and the return shipping costs will be covered. Reason Product Cost Shipping Costs Return Shipping Costs Item did not match seller’s description Yes Yes Yes 3. If the product is defective or has a manufacturing defect 3.1. If the manufacturing defect is reported within the first 30 days of receipt • Provide photos/videos/evidence of the manufacturing defect. The policy will clearly state that you must demonstrate the manufacturing defect with photos or videos to accept a return for a manufacturing defect. • If you refuse to provide proof of the defect, explain to the customer that a discount may be applied to their refund for returning a used product without proof of a manufacturing defect. Discounts in the case of products or
