Carrier: DHL Delivery time: 3–5 working days
For products purchased on Decathlon.ie, a two‑year warranty applies from the date of delivery of the goods. The warranty is valid as long as the issue is due to a defect caused by normal use of the product or a manufacturing fault. The product may be repaired, replaced, or refunded depending on the assessment of the defect carried out by the seller. Please attach all necessary documents for the activation of the warranty or any possible extended warranty (proof of purchase, photos, audio clips, etc.).
AGU B.V. CEO: Sascha Weil Koraalstraat 1 1812 RK Alkmaar Postbus 1050 1810 KB Alkmaar T: +31 (0)72 5411511 E: info@agu.nl btw nr NL. NL006531271B01
Returned products will be refunded within 4 days from the date the product is received by the seller. The refund will be issued only via the same payment method used for the order, without exception.
Returns are free.
Withdrawal period: 30 days from the date of delivery of the order by the transport company. Return costs: Returns are free of charge. Exceptions: Exchanges and returns of products SOLD BY AGU are not possible in Decathlon stores or warehouses. Information about the condition of the product: The product must be in its original condition: unworn, unwashed, and with all labels still attached. Information about the packaging: Preferably pack the product in the original packaging or in similar protective packaging. Return address: AGU - WM de Grift 5 7711 EP Nieuwleusen The Netherlands If there is NO return label in the package: Go to your customer account on decathlon.ie and then click on “my orders”. Click on the order you wish to return. Under “order details”, you will be able to click on “create a return/exchange”. You can then request a label or further instructions from the seller. Within 48 working hours, our customer service will provide all necessary information to complete your return. Information about the reason for return: Please indicate the reason for the return using the attached return form; this helps us improve our products. Refund period: The maximum refund period is 4 calendar days from the moment the package is received in our warehouse. Method of refund: The refund will be issued using the same payment method that was used for the purchase.
