Average delivery time for mainland Italy: 3–5 working days Courier used: UPS
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
Customers may return a product purchased from PEARLJUMP UNIPESSOAL LDA (Alaska Recover) on the Decathlon Marketplace within 30 days from the delivery date confirmed by the carrier. Return shipping costs are free of charge. Please note that exchanges and returns of products sold by Alaska Recover cannot be made in Decathlon stores or warehouses. Condition of the product: Products must be new and unused, with no signs of use. Packaging: Products must be returned in their original packaging. Reason for return: The customer may return the product due to withdrawal from the purchase or in case of a defective item. Return address: PEARLJUMP UNIPESSOAL LDA RUA DA NORA Nº55 FRº A 4610-436 FELGUEIRAS PORTUGAL Refund period: Refunds will be processed within a maximum of 14 calendar days after the returned product is received and inspected. Refund method: The refund will be made using the same payment method used for the purchase. If there is NO return label in the package: Go to your customer account on Decathlon.ie and click on "My Orders". Select the order you wish to return. Under "Order details", click on "Create a return/exchange". You can then request a return label or further instructions from the seller. Within 48 working hours, customer service will provide all necessary information to complete your return. If a return label IS included in the package: Pack the items securely in the original packaging. Place the return label in a visible area on the package, covering any previous shipping labels. Drop off the parcel at the courier point indicated on the label.
