The delivery of the order will take place within 24/48h from the shipment, notwithstanding any unforeseen circumstances of the courier. An automatic email will be sent to the customer with the shipment tracking number. The courier used for shipments is UPS.
Customers who buy Amahorse products on the ""Decathlon Marketplace"" can return articles and ask for refund or replacement if they don’t like the products or in case they have defects or we have sent wrong colours and /or sizes, within 30 days from the reception of the order. The return transport fees are at Amahorse charge. The shipping address is: AMAHORSE GROUP SPA VIA CITERNESE 112 06016 SAN GIUSTINO – PERUGIA Customers must inform Decathlon's customer service in advance via email about the reason for the return. Once the return has been accepted by Decathlon, a link will be sent to the customer, allowing them to manage the return process by booking the collection at the most convenient times and methods. The shipping cost is covered by Amahorse. Only undamaged and complete products (not used, in the original packaging and with tag) shall be accepted. The return is under the sole responsibility of the customer. In case of return of not intact goods or with the original packaging missing, the customer will be informed that products will not be replaced. Nevertheles the refund for the price paid for the products is always guaranteed. It is not possible to return any products to the nearest Decathlon shop. The product warranty is 2 years from the purchase date. If any problems arise during this period, the customer should promptly inform our customer care by email and provide a copy of the proof of purchase, then our customer care will follow up on the problem.
In case of refund, the amount will be credited using the same payment method used for the purchase. The refund will be made within 48 hours of receipt of the return.
Returns are free.
The customer may return the item within 30 days of receiving the goods, in accordance with the paragraph “Terms and Conditions of Warranty.” Amahorse will refund the full value of the item. Return shipping costs will be covered by Amahorse. Return Instructions: 1. Carefully pack the item in a secure box (preferably using the original packaging). 2. Include all required return documents inside the package. 3. Remove any old shipping labels and attach the UPS return label to the outside of the box. 4. Seal the box securely with strong tape. 5. Drop the package off at a UPS Access Point or UPS Store, or schedule a UPS pickup. 6. Keep the shipping receipt as proof of return.
