UPS,FEDEX,DHL,DPD ,GLS(5-10 days)
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
1. Company name: APEX GEAR SP. Z O.O. 2. Date of incorporation: August 25, 2025 3. Commercial register number: 0001190953 4. Intra-community VAT number: PL5253058570
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
If you wish to return the product within 30 days of receipt, please follow these steps: Please note that Decathlon stores and warehouses do not accept exchanges or returns of items sold through APEX GEAR. 1. To return or exchange an item, you must first contact APEX GEAR store customer service. Please contact our customer service team through official channels or email, providing your order information and the reason for the return. Return Categories 1) Seller's Responsibility Returns: If the return is due to our error (e.g., incorrect shipment, product defect discovered upon receipt, or damage during transportation), we will bear the return shipping costs. Accessories such as locks and bells must be correctly placed in the designated location within the original packaging box or bag. After packaging, please seal all seams of the packaging box with strong tape and ensure that the return label on the outer packaging is clearly visible and correctly positioned. Return address: Xavier Chudzik 14 allee des arbousiers, 40550, ST MICHEL ESCALUS, France. Product Condition Information: Returned items should be kept as intact as possible, allowing for reasonable test rides. They must not have been subjected to excessive use, human-caused bumps, scratches, stains, water stains, or odors. Packaging Information: Please return the original packaging (including inner box, outer box, internal packaging materials, accessory box, etc.) in as good condition as possible. Complete Accessories: All standard accessories (e.g., charger, instruction manual, tool bag, etc.) must be returned intact. Note: If the returned item is damaged due to human error or severe wear and tear, we reserve the right to deduct the corresponding value based on the degree of damage. If there is no return label in the package: Please log in to your Decathlon customer account and click "My Orders". Click the order you wish to return. Under "Order Details", you can click "Create Return/Exchange". Then, you can request the label/other instructions from the seller. Our customer service staff will provide you with all necessary return information within 48 business hours. If a return label is included in the packaging: Please properly pack the item inside its original box. Affix the return label to a prominent location on the packaging box. Send the package to the return address provided by customer service.
