Average delivery time for mainland Italy: 4 days We only ship to mainland Italy. Courier: Correos / DHL / MRW / CTT
Products purchased on Decathlon.be are covered by a two-year warranty from the date of delivery. The warranty applies as long as the defect is due to normal use of the product or a manufacturing defect. Depending on the seller's assessment of the defect, the product may be repaired, replaced, or refunded. Please include all necessary documentation for warranty activation or extension (receipt, photos, audio clips, etc.).
For returned products, refunds will be processed within 14 days of the date the product is received by the seller. Refunds will only be issued via the same payment method used for the original order.
Returns are free.
- 30 days from the date of delivery of the order by the carrier. - Return shipping is free. - Exchanges and returns of products sold by Bluetti are not possible in Decathlon stores or warehouses. - Product condition: new - Packaging information: Pack in the original packaging - Return address: BESENDER SERVICE（84）,Uphoff 5,46395 Bocholt,Nordrhein-Westfalen,004917641920575, Germany - The maximum refund period from delivery to the carrier is 14 calendar days. - Refunds will be issued to the same payment method used for the purchase. A) If there is NO return label in the package: Go to your customer account at decathlon.be and click on "My Orders." Click on the order you wish to return. Under "Order details," you can click on "Create return/exchange." You can then request an additional label/instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information to complete your return. B) If a return label is included: 1. Securely pack your items in the original box. 2. Affix the return label to the package in a clearly visible location. 3. Send the package to the return address provided above.
