PostNL — 2 to 5 business days
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
BOAS B.V. Kopraweg 3, 1047 BP Amsterdam, Netherlands Company registration (KvK): 92192718 VAT number: NL865925690B01 Email: help@boas.co Phone: +31 6 16740458
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by BOAS are not possible in Decathlon stores and warehouses. - Information on the condition of the product: pre-owned, inspected and photographed - Information on the packaging: shipped in protective packaging (not the original packaging) - Return address: BOAS B.V., Kopraweg 3, 1047 BP Amsterdam, Netherlands - Information on the reason for return: returns accepted for any reason within the return period - The maximum refund period from delivery by the carrier is 4 calendar days. - Refunds are issued via the same payment method used for the purchase. If no return label is included in the parcel: Log in to your customer account on Decathlon.ie and click "My orders". Click the order you wish to return. Under "Order details", click "Create a return/exchange". You can then request a label or further instructions from the seller. Within 48 working hours, our customer service will provide all the information needed to complete your return. If a return label is included: 1. Pack your items securely, in the original box. 2. Attach the return label in a visible place on the parcel. 3. Send the parcel to the return address above.
