We use logistics like UPS, DHL, GLS, DPD and Fedex for delivery, which takes about 2-7 working days.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
All products sold in our store meet local and international safety and quality standards. For any legal questions or concerns, please contact our customer service team or review the terms and conditions available on our website. Company Name: ULTRAX SPORTS SIREN : 991136383 SIRET (siège) ：99113638300015 VAT: FR67991136383 Address: 7 Place de L'Hotel de Ville, 93600 AULNAY-SOUS-BOIS, FR Phone:+86 13929419433 E-mail joobike-GBdecathlon@hotmail.com
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- Within 30 days from the date the order is delivered by the logistics company. - Return shipping is free of charge. - Products sold by ENGWE cannot be exchanged or returned at Decathlon stores or warehouses. - Product condition: Brand new - Packaging: Original product packaging - Return address: Uniq-Pro GmbH + JOOBIKE, Teilungsweg 28, 45329 Essen, Germany - Reason for return: - The maximum refund period from the date the carrier receives the returned item is 4 calendar days. - Refunds will be processed using the original payment method used for the purchase. **If there is no return label inside the package:** Log in to your customer account on the Decathlon Ireland website (decathlon.ie) and click "My Orders". Select the order you wish to return. Under "Order details", click "Create a return/exchange". You may then request a return label and further instructions from the seller. Our customer service will provide you with all necessary information for your return within 48 working hours. **If a return label is included in the package:** - Pack the items securely in their original box. - Attach the return label to a visible area of the package. - Send the package to the return address listed above.
