GLS / DPD : 4 business days KUEHNE NAGEL / GEODIS / DASCHER : 5 business days
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
30 days from the date the order is delivered by the carrier. Return shipping costs are free of charge. Exchanges and returns for products SOLD BY "POOLSTAR / COASTO EU" cannot be processed in Decathlon stores or warehouses. Product condition: NEW. Packaging information: Please return the product in its original packaging. Return address: 960 AVENUE OLIVIER PERROY, 13790 ROUSSET, FRANCE. Reason for return: Withdrawal / Defective product. The maximum refund period from the date the package is handed over to the carrier is 4 calendar days. The refund will be issued using the same payment method used for the purchase. A) If there is NO return label included in the parcel: Go to your customer account on decathlon.ie and click on "My Orders". Select the order you wish to return. Under "Order Details", click on "Create a Return/Exchange". You will then be able to request a return label and/or additional instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information to complete your return. B) If a return label IS included: Securely pack your items in the original box. Attach the return label in a visible place on the parcel. Send the parcel to the return address listed above.
