2-4 Days - FedEx
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Comboski s.r.o. Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic E-mail: info@comboski.cz Tel.: +420 777 705 465 VAT identification number: CZ17783062 Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 376594 Link to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE We do not participate in dispute resolution proceedings before a consumer arbitration board.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
- You can return your products within 30 days of receiving your order. - Returns are free of charge when you use the FedEx return label provided by Combo Ski. - Products sold by Combo Ski cannot be exchanged or returned at Decathlon stores or warehouses. - Product condition: products must be new and unused. If there is visible damage or signs of wear, the refund amount will be reduced according to the condition of the goods. - Packaging: products must be packed in their original packaging. - Return address: Comboski s.r.o., Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic. - Please provide the reason for your return. - Your refund will be issued within a maximum of 4 calendar days after the carrier delivers your returned parcel to our return address. - Your refund will be made using the same payment method used for your purchase. **If you do not have a return label:** Log in to your customer account on Decathlon.ie and go to “My orders”. Select the order you wish to return. Under “Order details”, click on “Create a return/exchange”. You can then request a FedEx return label and return instructions from Combo Ski. Within 48 working hours, our customer service team will provide your return label and all the information you need to return your parcel. **If you already have a FedEx return label:** 1. Pack your items securely in their original box and seal it carefully. 2. Remove any old shipping labels and attach the FedEx return label to the parcel, ensuring that the barcode is clearly visible. 3. Follow the instructions provided to arrange a FedEx collection or drop off your parcel at a suitable FedEx drop-off location. 4. Keep your proof of shipment and tracking number until your return has been processed. Use the FedEx return label provided by Combo Ski so that we cover the return shipping costs and your parcel is sent to the correct address.
