4-5 Days - DHL
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Comboski s.r.o. Kostelní Hlavno 138, 294 76 Kostelní Hlavno, Czech Republic E-mail: info@comboski.cz Tel.: +420 777 705 465 VAT identification number: CZ17783062 Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 376594 Link to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE We do not participate in dispute resolution proceedings before a consumer arbitration board.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by Combo Ski are not possible in Decathlon stores and warehouses. - Information on the condition of the product: the product must be new and unused; in case of visible damage or signs of wear, the refunded amount will be reduced according to the condition of the goods. - Information on the packaging: product packed in original packaging - Return address: Kostelní Hlavno 138, 29476 KOSTELNÍ HLAVNO, CZ - Information on the reason for the return: please provide the reason for the return - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. Return instructions provided by the carrier: https://www.ppl.cz/documents/20122/2943404/RC_instrukce_IE.pdf/40e1d492-5c6a-64a5-6904-b5122cf841e2 If there is NO return label in the package: Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
