Orders are shipped from Portugal. Dispatch time: within 48 working hours after order confirmation. Maximum delivery time to Ireland for non-bulky items: up to 5 working days after dispatch. For bulky items, the maximum delivery time may be up to 7 working days after dispatch. Carrier: UPS. Delivery times may vary during periods of high parcel volume, public holidays, operational constraints of the carrier or due to external circumstances outside the control of Cyclist’s Closet.
Products sold by Cyclist’s Closet on the Decathlon Marketplace are subject to the legal warranty applicable to consumer goods under the applicable legal provisions. In Ireland, the minimum warranty period applied is 12 months from the delivery date. The legal warranty covers lack of conformity, manufacturing defects or defects that prevent the product from being used for its intended purpose, provided that these have not been caused by improper use. The warranty does not cover: - incorrect or inappropriate use of the product; - normal wear and tear; - accidental damage; - damage caused by incorrect assembly, cleaning, care or storage; - changes, adaptations or modifications made by the customer; - products returned incomplete or damaged by the customer. To make a warranty claim, the customer should contact Decathlon Customer Service through the platform. Photos, videos or additional information may be required in order to assess the reported defect. After review of the case, the product may be repaired, replaced, refunded or another legally available solution may be offered in accordance with the Decathlon Marketplace policies. In addition to the legal warranty, the customer may exercise the right of withdrawal or return in accordance with the applicable legal provisions and the Decathlon Marketplace policies.
Seller: 2C-CyclistCloset, LDA Trading name: Cyclist’s Closet VAT number: PT518951014 Registered office: Rua 4 Nº28 1800-319 Lisboa Portugal Contact: geral@cyclistcloset.com +351 912 118 347 The sale of products is carried out through the Decathlon Marketplace and is subject to the general terms and conditions, payment terms, return policies and customer service policies applicable on that platform.
Returned items will be refunded by Cyclist’s Closet within a maximum of 4 days after receipt and inspection of the returned item. The refund will be made using the same payment method used for the order, unless otherwise provided by the Decathlon Marketplace or applicable law. Returned products must be in new condition, complete and must not show signs of use, washing, installation or damage. Original tags, original packaging and accessories should be included whenever possible. If the returned product shows signs of use, damage, missing parts or any other deviation from the return conditions, the case will be reviewed in accordance with the Decathlon Marketplace policies and applicable legal provisions.
Return shipping costs are free of charge.
The customer may return orders purchased from Cyclist’s Closet on the Decathlon Marketplace within 30 days after receiving the order, without giving any reason, in accordance with the Decathlon Marketplace policies. To initiate a return, the customer should log in to their personal Decathlon account, open the relevant order and follow the return process indicated there. If a return label is provided, the customer should: 1. Pack the product in its original packaging or in suitable and secure packaging. 2. Include, whenever possible, all accessories, tags and original components. 3. Attach the return label to the outside of the parcel and remove or fully cover any old shipping labels. 4. Drop off the parcel at the drop-off point or with the carrier indicated in the return process. Products must be returned in new condition, complete and without signs of use, washing, installation or damage. Incomplete, damaged or non-compliant returns may be inspected before the refund is released.
