GLS + 3-5 working days.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Company name: Eroe sp. z o.o. Registered office: ul. Mickiewicza 12/5U, 58-560 Jelenia Góra, Poland VAT number (NIP / VAT): PL6112812350 REGON: 389200482 KRS: 0000904715 Registering authority: District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register Phone number: +48 695 499 799 E-mail: info@eroe.cc
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date of delivery by the carrier. - Return costs are free of charge. - Exchanges and returns of products sold by Eroe.cc are not possible in Decathlon stores or warehouses. - Product condition: new only. - Packaging: with original tags. - Return address: Eroe sp. z o.o.; ul. Mickiewicza 12/5U; 58-560 Jelenia Góra; Poland - Providing a reason for the return is not required. - The maximum refund period from the date of delivery by the carrier is 4 calendar days. - The refund will be made using the same payment method used for the purchase. If there is NO return label in the package: Log in to your customer account on Decathlon.pl and click “My orders”. Select the order you want to return. In the “Order details” section, click “Create return/exchange”. You can then request a label or additional instructions from the seller. Within 48 working hours, our customer service team will provide you with all the necessary information to complete the return. If the return label is included: 1. Carefully pack the items in the original box. 2. Attach the return label visibly to the package. 3. Send the package to the return address provided above.
