DPD - Delivery time: 2 - 3 days Dachser - Delivery time: 3 - 5 days
The general warranty period is 12 months. Warranty periods however vary per product and per product component. Some products have a longer warranty period. For specific warranty periods, please refer to the product specifications or visit the EXIT Toys webshop. To activate the warranty, you will need the invoice and any photos of potential damage. The warranty does not apply in case of storm damage or if the damage occurs outside the warranty period.
When will I receive my refund? Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
Products should be returned, if possible, in their original packaging or at least in a sturdy cardboard shipping box. We therefore recommend opening the shipping box and original packaging carefully, so they can be reused if you need to return your order. The following return conditions apply to orders placed on the EXIT Toys website. The return shipment must take place within 30 days after cancelling the agreement. The returned items must be complete. If a return does not meet these conditions, the order will unfortunately be sent back to you. Products that are part of a bundle offer, where a discount or a free product is provided when purchasing one or more items, can only be returned together with the bundled products. If you return a product from a bundle offer without including the bundled products, EXIT Toys reserves the right to invoice the non-returned products or deduct the corresponding amount from the final refund. A return request can be submitted via Decathlon. After approval, EXIT Toys will provide a return label or arrange a pickup. The return label is not included in the box. You can register a return via the EXIT Service Portal. Log in using the email address with which you placed the order and register the product as a return in your account. Your request will be processed within 48 hours, after which you will receive the return instructions that apply to your return shipment.
