Carrier: UPS Preparation: 1-3 working days Delivery: 3-5 working days
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Fatbikeskopen.nl B.V., Vissenstraat 32, 7324 AL Apeldoorn, Netherlands E-mail: info@fatbikeskopen.nl VAT number: NL866955380B01 Dutch Chamber of Commerce (KvK): 94972427
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by Fatbikeskopen.nl are not possible in Decathlon stores and warehouses. - Information on the condition of the product: new, complete and undamaged (including all accessories, battery, charger, keys and manuals). E-bikes may have been test-ridden for a maximum of 5 km. - Information on the packaging: product packed in original packaging. - Return address: Fatbikeskopen.nl B.V., Vissenstraat 32, 7324 AL Apeldoorn, Netherlands. - You do not need to give a reason for your return. - Returned and compliant products are refunded within 4 calendar days of receipt of the return by the seller. - The refund will be made by the same means of payment as used for the purchase. No return label is included in the package: Go to your customer account on Decathlon.ie and click on "My orders". Click on the order you wish to return. Under "Order details", click on "Create a return/exchange". Within 24 hours you will receive a prepaid return label and all instructions by e-mail. Bikes and bulky parcels are collected from your home by the carrier. Then: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Hand the package to the carrier or drop it off as indicated in the instructions.
