fitnessdigital relies on leading carriers, such as Dachser, DHL Express, TNT, UPS and DPD. Standard product: aprox. 2-4 days (This lead time may be increased during periods with a high volume of orders.) Bulky product: aprox. 7-10 days (This lead time may be increased during periods with a high volume of orders.) * Delivery Time: Delivery times will depend on the product purchased. * Bulky Products (such as cardio machines and multi-station gym equipment): These products are shipped unassembled in their original packaging and delivered at street level, i.e. outside the entrance to your building.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.). The warranty applies to defects resulting from normal use of the product or from manufacturing defects. It covers any defect or issue provided that the product has been used correctly and in accordance with the manufacturer's instructions and recommendations. - Proof of purchase (receipt or invoice) must be provided in order to make a warranty claim. - Images or videos may be requested as supporting evidence to assess and process the claim. In the event of a defective product covered by the warranty, any necessary repair or replacement will be provided free of charge to the customer. The invoice of purchase is the proof to process claims and us warranty. However, read carefully the documentation that comes with the product since you there may be advantages to register products on the manufacturers' website.
Compliant returned products will be refunded within 4 days of receipt by the seller. The refund will be made exclusively via the same payment method used for the order. From the moment we receive it until the money is back in your account, it will not take more than 4 working days. Once the product is in our warehouse and we have verified that it is in the same condition in which it was delivered, the refund is made to the same form of payment which the purchase was made with. If any element of the product is missing or is not in the agreed state, it will be deducted from the amount to be returned. If you decide to return the product on your own, make sure that the transport agency provides you information on your tracking so you can ensure it, because our responsibility begins when we receive the package in our warehouse. On the other hand, if we manage the collection, our responsibility begins at the time of collection.
Return shipping costs are free of charge.
If you wish to return your order, you can do so within 30 days of receiving it. Returns will only be accepted by the seller if they are unopened, unused and in their original condition. For all other returns, please contact our customer service team. If your return is bulky/heavy, please contact our customer service team so we can request the seller to arrange a collection. fitnessdigital will arrange collection under the same conditions as the original delivery, i.e. at street level outside the building. If a return label is included in the package you received your order in, we invite you to follow the instructions on the return label and return the order in its original packaging. If no label is included in the package you received your order, we invite you to go to access your account through Decathlon.ie > customer account > "My Purchases" section. Click on the order you wish to return, then scroll down to "Start Return". Follow the steps; this will automatically send an email informing the seller of your request for return. You will then receive return instructions within 2 working days. If you do not receive the label in the specified time or if you would like more information, please contact our Decathlon.ie customer service. Exchanges and returns of products sold by fitnessdigital are not possible in Decathlon stores and warehouses. Refund exceptions: - Perishable goods (e.j. electrodes). - For hygiene reasons we cannot offer refunds if the original packaging has been opened and seal has been removed. - The provision of services, once the service has been fully executed.
