Carrier(s): CTT (Portuguese Post) Delivery Time to Ireland: 6–8 business days from dispatch.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products, in accordance with applicable consumer protection legislation. The warranty is valid where a defect results from normal use of the product or a manufacturing defect. Following assessment by the seller, the product may be repaired, replaced or refunded, depending on the nature of the defect. To activate a warranty claim, customers should provide all relevant supporting documentation, including but not limited to: Proof of purchase (invoice or order confirmation); Photographs of the defect; Videos or audio recordings where relevant; Any other information requested to assess the claim. Consumers also have the statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
Company Name: Flow Bodyboard Store Legal Entity: Ricardo Jorge Martins Rico Registered Address: Rua Raúl Brandão, 35 VAT Number: PT209598875 Email: info@flowbodyboardstore.com Telephone: +351 964333298 Website: www.flowbodyboardstore.com
Returned products that comply with the return conditions will be refunded within 4 calendar days from the date the returned item is received and inspected by the seller. Refunds will be issued using the same payment method used for the original purchase. Refund eligibility requires: The product to be returned within the applicable return period; The product to be in its original condition; All accessories and components to be included.
Return shipping costs are free of charge.
Return Conditions: Returns are accepted within 30 days of delivery. Return shipping costs are free of charge. Products sold by Flow Bodyboard Store cannot be returned or exchanged in Decathlon stores or warehouses. Products must be returned in new or unused condition. Products should be returned in their original packaging whenever possible. The refund will be processed within a maximum of 4 calendar days after receipt and validation of the return. Refunds will be issued using the same payment method used for the original purchase. Return Address: Flow BB Store Rua Marquês de Pombal, 74 2520-476 Peniche, Portugal Reason for Return: Customers may return products for any eligible reason permitted under applicable consumer protection legislation, including change of mind, incorrect item received, damaged goods, or defective products. Return Procedure If there is NO return label in the package: Log in to your Decathlon.ie customer account. Click "My Orders". Select the order you wish to return. Under "Order Details", click "Create a Return/Exchange". Request a return label and/or return instructions from the seller. Customer service will provide all necessary instructions within 48 working hours. If a return label IS included: Pack the items securely, preferably in the original packaging. Attach the return label in a visible position on the parcel. Send the parcel to the return address provided above. Return Fees Return shipping costs are free of charge for customers.
