GreenStep

Welcome to GreenStep! We are a European retailer specializing in high-quality shoes from renowned brands such as Birkenstock, New Balance, Merrell, and many more. Our goal is to provide you with authentic products, fair prices, and reliable customer service. Every item is carefully selected and shipped from our warehouse in Poland. We process orders quickly and ensure secure packaging so your order arrives in perfect condition. Your satisfaction is important to us. Our support team is always
Business
Kamil ŁuszczekCompany # 7123039687
Address
ul. Marcina Kasprzaka 31/119
01-234 WARSZAWA
PL
Return address
Budowlana 44
20-469 LUBLIN
PL
Email
greenstep.customerservice@gmail.com
Phone number
+48505894264

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
The seller certifies and declares that all the products and services it offers on the Decathlon Marketplace comply with the requirements of all the regulations and legislation in force in the EU.
Return policy
30 days
Carriers delivery times

Delivery time (order preparation + delivery): 6 days. Carrier: DPD / GLS / DHL courier Bulky products: home delivery

Guarantee modality

For products purchased on Decathlon.ie, a 12 month warranty applies from the date of delivery of the product. The warranty is valid when the defect is a manufacturing defect or when it occurred despite using the product in accordance with its intended purpose. The product may be repaired, replaced or refunded, depending on the seller’s assessment of the defect. All documents necessary to activate the warranty or extended warranty must be attached (purchase invoice, photos, audio or video clips, etc.). To exercise the right of withdrawal, it is sufficient to submit a clear statement by e-mail. The statutory warranty rights under EU law apply (minimum 2 years). In the event of a defect, you are entitled to: Repair, Replacement, Price reduction or Refund.

Legal notice

Kamil Łuszczek ul. Marcina Kasprzaka 31/119 01-234 Warszawa Poland

Refund modality

The product can be returned within 30 days from the date of receipt of the order. The seller offers free returns. Exchanges and returns of products sold by “Kamil Łuszczek” are not possible in Decathlon stores or warehouses. The refund will be made within 4 calendar days from the date the return is received. The refund will be made using the same payment method that was used for the purchase. A) To make a return: Go to your customer account on Decathlon.ie and click “my orders”. Select the order you wish to return. In the “order details” section, you will be able to select the “create return/exchange” option. Product returns are free of charge.

Return fees

Return shipping costs are free of charge.

Return modality

Please provide: Order number Reason for return (optional) The product should be sent to the following address: Kamil Łuszczek Al. Jerozolimskie 185 lok 20 02-222 Warszawa Poland The product must be: Complete In good condition Preferably in its original packaging Exceptions: Personalised products Opened hygiene products Other categories excluded from return by law The customer has 30 days to return the order from the moment of receiving it. If you have a return label, please follow the instructions provided on it. If you do not have one, log in to your Decathlon.ie account. In the “My purchases” section, click “Make a return” and follow the instructions. You will receive the instructions within 72 hours. In case of any problems, please contact customer service. Returns are not accepted in physical stores.