At Queraltó, we want you to receive your order as quickly as possible, which is why we offer delivery times of 7 to 10 days, using the best courier companies (Seur, MRW, DHL, etc.). Customer satisfaction is our top priority.
Products purchased from Decathlon.be are covered by a two-year warranty from the date of delivery. The warranty applies if the fault is due to normal use of the product or a manufacturing defect. The product may be repaired, replaced or refunded, depending on the seller’s assessment of the fault. Please enclose all necessary documentation to activate the warranty or request an extension of the warranty (purchase receipt, photos, audio files, etc.). Customer service email: clientes@queralto.com
A refund for the amount paid will be issued once the product has arrived at our warehouse and our team has verified that it is in perfect condition, as specified in the returns policy. Refund terms: Maximum processing time of 14 days The refund will be processed using the same payment method used to place the order
Return shipping costs are free of charge.
RETURNS FOR DAMAGE DURING TRANSPORT: We accept returns for damaged goods within 30 days of receipt. We will, of course, arrange for the goods to be collected and refund the amount you paid. Please remember to note on the delivery note that you have noticed the damage. Customer service email: clientes@queralto.com
