We use Correos Express and GLS for shipments. The delivery time is 5 days.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
Return period: 30 days from the date of delivery of the order by the transport company. Return costs: Returns are free of charge. Returns at Decathlon: It is not possible to exchange or return products sold by GURUDELPADEL in Decathlon stores or warehouses. Product condition: New. Packaging: Product packed in original packaging. Return address: Avda santuario de valverde 54, ptal 1 3ºB, 28049 (Madrid). Reason for return and inspection: Technical Inspection: Once the package is received at our offices in Madrid, a visual inspection of the 3D holograms and security seals will be carried out (in the case of the physical version of the video tutorial). For padel rackets: The racket must be returned in perfect condition, with no signs of use on the court. This includes the absence of ball marks, scratches on the frame, or wear on the overgrip. It must retain all factory seals and protective plastics. Effective use of the product during play invalidates the right of return. Common note: Shipping costs for voluntary withdrawal shall be borne by the buyer. Refund: The maximum refund period from delivery by the carrier is 4 calendar days. Refund method: The refund will be made by the same means of payment used for the purchase. If there is no return label in the package: Access your customer account on Decathlon.ie and click on "My orders". Click on the order you wish to return. In "Order details", you can click on "Create a return/exchange". You will then be able to request a label/additional instructions from the seller. Within 48 working hours, our customer service will provide you with all the information necessary to make your return. If a return label is included: Pack your items securely in the original box. Stick the return label in a visible place on the package. Send the package to the return address indicated above.
