Delivery takes 24-48 business hours, barring any unforeseen circumstances. We use several shipping companies: GLS, Nacex, and Correos Express.
Our products have a shelf life of 2 years. The customer may return the product within 30 days of the delivery date by the shipping company. To be eligible for a return and refund, the product must be new and unopened.
Owner: Hivital Labs SL Registered address: Murcia, 26-28, 1º 4ª, 08027 Barcelona (Spain) Office and warehouse address: Av. Corts Catalanes 8, Nave 15, 08173 Sant Cugat del Vallés, Barcelona, Spain Email: hi@hivital.com Telephone: (+34) 935069225 Tax ID: ESB67259465
Returned products that meet the conditions will be refunded within 4 days of the seller receiving the return. The refund will be issued only via the same payment method used for the original order.
Return shipping costs are free of charge.
- 30 days from the date of delivery by the shipping company. - Return shipping is free. - Exchanges and returns are not possible for products sold by HIVITAL in Decathlon stores and warehouses. - The product must be new and unopened. - The product must be in its original packaging. - Return address: HIVITAL FOODS Av. Corts Catalanes 8, Nave 15, 08173 Sant Cugat del Vallés, Barcelona, Spain Tel: (+34) 935069225 - Always indicate the reason for the return. - The maximum refund period from the date of delivery by the carrier is 4 calendar days. - The refund will be issued via the same payment method used for the purchase. To request a return, log in to your customer account at Decathlon.ie and click on "My Orders." Click on the order you wish to return. In "Order Details," you can click on "Create a Return/Exchange." You can then request additional labels/instructions from the seller. Within 48 business hours, our customer service team will provide you with all the necessary information to process your return.