Shipping and Delivery Times Average delivery time for the Irish mainland: 7 Average delivery time for the islands: 7 Courier: Kühne und Nagel, Hermes
Products sold by Home Deluxe on the Decathlon Marketplace are covered by a 2-year warranty from the date of delivery. The warranty covers any damage or malfunction of the product attributable to use for which the product was designed or to a manufacturing defect. The warranty does not cover the following: ● Improper use of the goods ● Customisation of the goods ● Damage attributable to normal wear and tear of the product ● Accidental damage To make a claim under the warranty, you must submit a request to Decathlon Customer Service via the dedicated support channels. You will need to attach photographs showing the defect found on the product and, at the partner’s discretion, the product’s serial number. The product may be repaired, replaced or refunded depending on the assessment of the defect carried out by Home Deluxe. Include any documents required to activate the warranty or any warranty extensions. Include specific examples of situations where the warranty applies and others where it does not.
Returned goods will be refunded by the seller within 4 days of the date of receipt of the returned product from the user. Refunds will be made exclusively via the same payment method used when placing the order, without exception.
Return shipping costs are free of charge.
The user may return goods purchased from Home Deluxe on the Decathlon Marketplace within 30 days of receiving them, without giving a reason. For a return, the customer must first contact us and inform us in writing that they would like to return the goods. We will then arrange the pickup by contacting the shipping company. The carrier will reach out to the customer by phone within approximately 5 business days to schedule a pickup appointment. Therefore, it is important that we have a valid phone number for the customer. Return Address Am Alten Markt 34 32361 Preußisch Oldendorf Germany
