Delivery hours: Monday to Friday, 9 AM – 5 PM Delivery time: 5 days Carrier: DB Schenker
At Hygge Bikes, we stand behind the quality of our products and offer a 1-year warranty on all E-Bikes and accessories, starting from the date of delivery. This warranty covers manufacturing defects and faulty components under normal usage conditions, including structural defects in the frame or forks (3 years on the frame), defects in the motor and battery affecting performance, brake failures, electrical component issues such as display, controllers, and wiring, as well as defects in accessories like helmets, chargers, and bike locks. The warranty does not cover damage from accidents, misuse, neglect, normal wear and tear on tires, brakes, chains, or gears, or any modifications made to the E-Bike or accessories. To activate the warranty, customers must provide the original purchase invoice or receipt, the warranty card, and proof of registration if applicable.
Once the returned items are received and inspected at our warehouse, refunds are typically processed within 4 days.
Returns are free.
Returns must be made within 30 days from the date of collection or delivery of the order to ensure successful processing of a refund. Hygge Bikes serves customers in both the EU and the UK through multiple facilities, and returns can be arranged accordingly. For non-defective or unwanted products, items must be returned within 30 days of delivery, and the return shipping costs are the responsibility of the customer. All returned items must be unused, in resellable condition, and in their original packaging with all tags attached. Labels or tape should not be attached directly to the product packaging and must only be placed on the external shipping package. If the returned items do not meet these conditions, Hygge Bikes reserves the right to refuse the return or apply a reduced refund amount.
