DHL: 5-6 working days after dispatch
For products purchased on Decathlon.ie, a warranty of two years applies from the date of delivery of the goods. The warranty applies as long as the defect is due to normal use of the product or a manufacturing fault. Depending on the assessment of the defect, the product will be repaired, replaced, or refunded; this assessment will be carried out by the seller. Please attach all necessary documents for activating the warranty or any extended warranty (purchase invoice, photos, etc.).
Company name: SIA "PEPI RER" Registration number: 44103026983 Registered address: Parka iela 25, Valka, Valkas nov., LV-4701, Latvia VAT number: LV44103026983 Phone: +371 64707024 Email: info@iglusoftplay.com
Compliant returned products are refunded within 4 days of the seller receiving the return shipment. The refund is only made via the same payment method used for the order.
Return shipping costs are free of charge.
30 days from the date of delivery of the order by the carrier. Return costs are free of charge. Exchange and return of products sold by IGLU Soft Play is not possible in Decathlon stores or warehouses. Information on product condition: New, unused, and in its original condition, with no signs of use or damage. Information on packaging: The product must be returned in its original, undamaged packaging, together with all parts, accessories, and documentation. Return address: Parka iela 25, Valka, Valkas nov., LV-4701, Latvia Information on the reason for return: Please state the reason for the return, e.g.: defective product, wrong item received, or withdrawal within the legal 14-day period. The maximum timeframe for a refund from delivery by the carrier is 4 calendar days. The refund is made via the same payment method used for the purchase. If no return label is included in the package: Go to your customer account on Decathlon.ie and click on "My orders". Click on the order you wish to return. Under "Order details" you can click "Create a return/exchange". You can then request a label/additional instructions from the seller. Within 48 working hours, our customer service will provide you with all the information needed to carry out your return. If a return label is included: Pack your items securely in the original box. Attach the return label to a visible location on the package. Send the package to the return address stated above.
