Carriers and Delivery Times Keada Sports BV works with a network of trusted carriers to ensure fast and efficient delivery of your orders. Depending on the destination country and service availability, orders may be shipped using Royal Mail, DHL, PostNL, Bpost, DPD, EVRi, La Poste, or other local delivery partners. Estimated Delivery Times Ireland: 2–5 working days The delivery times stated above are estimates and may vary during peak periods, public holidays, adverse weather conditions, customs procedures, or other circumstances beyond our control. Order Tracking Once your order has been dispatched, you will receive tracking information, where available, so that you can monitor the progress of your shipment. Delivery Delays If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at: info@keadasports.com We will do our best to locate your order and resolve any issues as quickly as possible. Important Information Delivery times are calculated from the date of dispatch and not the date the order is placed. Orders placed on weekends or public holidays will be processed on the next working day. Keada Sports BV cannot be held responsible for delays caused by carriers, customs procedures, or other circumstances beyond our reasonable control.
Guarantee Terms & Right of Withdrawal Legal Warranty All products purchased from Keada Sports BV through Decathlon benefit from a legal warranty period of two (2) years from the date of delivery, in accordance with applicable national and European consumer protection legislation. The warranty covers manufacturing defects, material defects, and faults that occur during normal and intended use of the product. The warranty does not cover: Normal wear and tear resulting from use of the product. Damage caused by accidents, misuse, negligence, improper care, or failure to follow product care instructions. Damage resulting from modifications, alterations, or unauthorized repairs. Cosmetic damage that does not affect the functionality of the product. Products used for commercial, rental, or professional purposes beyond their intended use. To submit a warranty claim, customers may be asked to provide proof of purchase, photographs, videos, or other evidence necessary to assess the issue. Keada Sports BV reserves the right to inspect the product before determining the appropriate resolution. Following assessment, the product may be repaired, replaced, or refunded, depending on the nature of the defect and the remedies available under applicable law. Right of Withdrawal Consumers have the right to withdraw from their purchase within fourteen (14) calendar days of receiving the goods without providing any reason. To exercise this right, customers must notify Decathlon or Keada Sports BV within the withdrawal period and return the goods within the applicable timeframe. Returned products must: Be unused and unwashed. Be returned in a resaleable condition. Include all original tags, packaging, accessories, and documentation where applicable. For hygiene and safety reasons, products that have been worn, washed, damaged, soiled, or used beyond what is necessary to inspect their nature, characteristics, and functioning may be refused or may be subject to a reduction in the refund amount where permitted by law. Unless otherwise stated by Decathlon or required by applicable law, return shipping costs remain the responsibility of the customer. Refunds will be made using the same payment method that was used for the original purchase. For any questions regarding the warranty or right of withdrawal, please contact our customer support team at: info@keadasports.com
Legal Notice This store is operated by: Keada Sports BV Chamber of Commerce Registration Number (KvK): 97976113 Address: John M. Keynesplein 1, 1066 EP Amsterdam, Netherlands Email: info@keadasports.com Website: www.keadasports.com Responsibility Keada Sports BV strives to ensure that all product information, descriptions, images, pricing, and availability details are accurate and up to date. Despite our efforts, errors, inaccuracies, or omissions may occur. Keada Sports BV reserves the right to correct such errors and amend information at any time without prior notice. Product Information Product images are provided for illustrative purposes only. While we make every effort to accurately display colours, finishes, and details, these may vary slightly from the actual product delivered due to screen settings, photography, or manufacturing variations. Intellectual Property All content available through this store, including text, images, logos, designs, product descriptions, trademarks, and other materials, is the property of Keada Sports BV or is used with the permission of the relevant rights holders. No content may be copied, reproduced, distributed, modified, or used in whole or in part without the prior written consent of Keada Sports BV. Limitation of Liability To the extent permitted by law, Keada Sports BV shall not be liable for any indirect, incidental, consequential, or special damages, loss of profits, loss of data, or other losses arising from the use of our products or services. Nothing in this Legal Notice limits statutory consumer rights or excludes liability that cannot be excluded under applicable law. Governing Law This store and all transactions between the customer and Keada Sports BV shall be governed by the applicable consumer protection laws and regulations of the country in which the purchase is made, together with any applicable European Union legislation. Contact For any questions, complaints, or requests, please contact our customer support team: info@keadasports.com
Refund Policy / Repayment Terms At Keada Sports BV, we are committed to processing refunds quickly and transparently in accordance with applicable consumer protection laws. Eligibility for a Refund Refunds may be granted in the following circumstances: The product has been returned in accordance with our Return Policy. The product has a defect covered by the legal warranty. The order has been cancelled in accordance with the applicable Right of Withdrawal. The product received does not match the order placed. To be eligible for a refund, the returned product must: Be unused, unworn, and unwashed. Be in a resaleable condition. Include all original accessories, tags, and packaging where applicable. Products Not Eligible for a Refund Keada Sports BV reserves the right to refuse a refund if the product: Shows signs of wear or use. Has been washed, altered, or damaged after delivery. Contains stains, deodorant residue, sweat marks, perfume, or body odour. Is no longer in a resaleable condition. In such cases, the product may be returned to the customer and any associated shipping costs may be charged to the customer. Refund Processing Times Once the returned product has been received and inspected, the refund will be processed within a maximum of 4 calendar days. The time required for funds to appear in the customer's account may vary depending on the bank or payment service provider used. Method of Refund All refunds will be made using the same payment method that was used for the original purchase. Keada Sports BV cannot issue refunds to an alternative bank account, payment card, or payment method. Defective or Damaged Products If you receive a defective or damaged product, please contact our customer support team as soon as possible and provide: Your order number. A description of the issue. Photographs or videos showing the defect. After reviewing your request, we will advise you of the appropriate resolution, which may include a replacement, repair, or refund. Contact For any questions regarding refunds, please contact: info@keadasports.com
Return shipping costs are free of charge.
Return Conditions / Instructions At Keada Sports BV, we aim to make the return process as simple as possible. Please read the following conditions and instructions carefully before returning a product. Return Period Products may be returned within 30 days from the date the order is delivered by the carrier. Return Conditions To be accepted, returned products must: Be unused, unworn, and unwashed. Be in a resaleable condition. Be returned in their original packaging. Include all original tags, accessories, and documentation where applicable. For hygiene reasons, products showing signs of wear, washing, damage, stains, deodorant residue, sweat marks, perfume, or body odour will be considered unsuitable for resale. In such cases, Keada Sports BV reserves the right to refuse the return and refund. The product may be returned to the customer, and any associated shipping costs may be charged to the customer. Products sold by Keada Sports BV cannot be returned or exchanged in Decathlon stores or Decathlon warehouses. Return Shipping Costs Returns are free of charge when using the return procedure provided through Decathlon. Return Address Keada Sports BV c/o Spikx B.V. Venrayseweg 114F 5928 RH Venlo Netherlands Return Instructions If no return label is included in the package: Log in to your customer account on Decathlon. Click on "My Orders". Select the order you wish to return. Under "Order Details", click "Create a Return/Exchange". Request a return label or additional instructions from the seller. You will receive all necessary information within 48 working hours. If a return label is included in the package: Carefully pack the items in their original packaging or suitable shipping packaging. Attach the return label in a visible place on the package. Send the package to the return address listed above. Return Processing Once the returned products have been received and inspected, Keada Sports BV will inform you of the status of your return. If the return is approved, the refund will be processed within a maximum of 4 calendar days following receipt and verification of the returned items. Contact For any questions regarding returns, please contact our customer support team: info@keadasports.com
