Carrier: DHL Estimated delivery time: 2-5 business days from order confirmation. Orders placed before 14:00 (Madrid time) on business days are prepared and shipped the same day. Orders placed after 14:00, on weekends or public holidays are processed the next business day. The customer will receive the tracking number by email as soon as the parcel is handed over to the carrier.
Products sold by Kumo Balance on Decathlon come with a 3-year legal warranty from the date of delivery. The warranty covers any non-conformity resulting from normal use of the product or manufacturing defects. It does not cover damage caused by misuse, negligence, unauthorised modifications, natural wear or accidental damage. Following evaluation of the defect by the seller, the product will be repaired, replaced or refunded, as appropriate. To activate the warranty, the customer must provide: invoice or purchase receipt, photos or videos of the defect, and a detailed description of the issue. The customer can contact the Marketplace customer service to start the process. Kumo Balance is the seller responsible for the warranty. Decathlon physical stores and warehouses do not handle warranty claims for Kumo Balance products.
Kumo Balance SL Tax ID (CIF): B22717425 Registered address: Ds P25 Sta Gertrudis, 74 — Polígono 25 Parcela 43, Es Colons, 07814 Santa Gertrudis (Ibiza, Illes Balears), Spain Contact email: contact@kumobalance.com Kumo Balance SL is the seller responsible for the products marketed under the Kumo Balance brand on the Decathlon Marketplace.
Returned products meeting the conditions will be refunded within a maximum of 4 calendar days from the date the seller receives the return. Refunds will be issued exclusively via the same payment method used at the time of the order. In case of partial returns, only the amount corresponding to the returned items will be refunded. Original shipping costs are not refunded in case of withdrawal; they are refunded in full in case of manufacturing defect or non-conforming product.
Return shipping costs are free of charge.
Periods and general conditions The customer has 30 calendar days to exercise the legal right of withdrawal from the receipt of the product. Return shipping is free. Product condition: New. Packaging: the product must be returned in its original packaging, complete, with all accessories and documentation. Return address: Calle Villarrobledo 7, 02612 Munera (Albacete), Spain. The refund will be processed within a maximum of 4 calendar days from receipt of the return, via the same payment method used for the purchase. Important Kumo Balance sells through the Decathlon Marketplace as an independent seller. Decathlon physical stores and warehouses do not handle returns, exchanges or claims for Kumo Balance products. Exchanges or returns of Kumo Balance products cannot be made at Decathlon physical stores. How to make the return If your parcel does not include a return label: Log in to your customer account on Decathlon and click on "My orders". Select the order you want to return. In "Order details", click on "Create a return/exchange". Request the label or additional instructions from the seller. Within 48 business hours, customer service will provide all the necessary information. If your parcel includes a return label: Pack the items securely, in their original box, with all accessories. Attach the return label visibly to the parcel. Send the parcel to the return address indicated above.
