UPS Express Delivery / 3-5 Business Days
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
The customer may return goods purchased from LB9 Brand on the Decathlon Marketplace within 30 days from the date of receipt, without providing any reason. In accordance with applicable EU consumer protection laws, the product must be returned in its original condition, meaning it must not have been used, worn, washed, or damaged beyond what is necessary to establish its nature, characteristics, and functioning. All original tags, accessories, and packaging must be included. The returned package must be properly sealed and protected to avoid damage during transport. LB9 Brand reserves the right to refuse returns or apply a partial refund if the product or packaging is returned in unsuitable conditions. When submitting a return request, the customer may be asked to indicate the reason for the return (e.g., size issue, defect, change of mind). This information is optional and is used only to improve our products and services. WARNING: it is not possible to request a replacement or refund for a product sold and shipped by LB9 Brand at Decathlon physical stores. To initiate a return, send your request to Decathlon Customer Service, who will handle your case and provide all necessary instructions. Return instructions: If a return label is included in the original package, please use it by attaching it securely to the parcel and following the instructions provided. If no return label is included, Decathlon Customer Service will provide you with a return label or shipping instructions. In this case, please follow their guidance carefully to ensure proper delivery. Returns must be shipped within the timeframe indicated by Decathlon Customer Service after the return request has been approved.
