Our orders are shipped with reliable delivery services such as PostNL or comparable partners. Orders placed on weekdays before 4:00 PM are shipped the same day. Deliveries to Ireland typically take 3 to 5 business days. Once your order has been shipped, you will receive a tracking number (Track & Trace) to follow your package.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Orbit Padel is a trading name of Baseline Group vof Chamber of Commerce (KvK) number: 83299076 VAT number: NL862819568B01 Business address: Tweede Oosterparkstraat 145 B, 1092 BD Amsterdam, The Netherlands Email address: info@orbitpadel.nl Website: www.orbitpadel.nl Baseline Group vof is responsible for the content of this website and the sale of products through, among others, Decathlon Marketplace.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by Orbit Padel are not possible in Decathlon stores and warehouses. - Information on the condition of the product: product should be new and unused. For padelrackets, the plastic seal should be still around the handle. - Product should be packed in original packaging - Return address: Flevolaan, 1382 JX WEESP, NL - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
