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For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Service Provider Name: Star Legal Form: Srl Authorized Representative: Massimiliano Vercellino Address of the Service Provider: Via Nazario Sauro 11/B 13900 Biella Italy Contact Details Email Address: decathlon@star.srl Telephone: +39 0154190158 Commercial Register: Biella Registration Number: BI 184375 VAT ID (Section 27a of the Italian VAT Act): IT02250880024 Information/Link to Alternative Dispute Resolution: https://ec.europa.eu/consumers/odr/ The seller has committed to offering only products and services that comply with the applicable provisions of EU law (self-certification pursuant to Article 30(1)(e) GDPR). The seller has undertaken to offer only batteries, including batteries installed in devices, light vehicles or other vehicles, in which case the requirements of extended producer responsibility are met in accordance with Article 56 paragraphs 1, 2, 3 and 4, Article 57 paragraph 1 and Article 58 paragraphs 1, 2 and 7 (Article 62 paragraph 6 b) Regulation (EU) 2023/1542).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by Otticanet are not possible in Decathlon stores and warehouses. - Information on the condition of the product: New - Information on the packaging: Product packed in original packaging - Return address: Coll-8 Logistics - EZI - FSTAR1 - FASHIONSTAR Unit 2, Baldonnell Business Park Baldonnell D22 XK20 Ireland - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
