Courier: DHL Delivery time: a maximum of 4-5 working days from order confirmation (dispatch takes place within a maximum of 2 working days of order confirmation). Delivery is made to your home / to the address indicated by the customer when placing the order, throughout the territory of Ireland. For each order you will receive a tracking number and a direct tracking link for your parcel. The carrier for your order is indicated in the dispatch confirmation.
Products sold by Oversoles (ANDISUPPLY SRL) on the Decathlon Marketplace are covered by the legal guarantee of conformity for a period of 2 years from the date of delivery of the goods, in accordance with Directive (EU) 2019/771 on contracts for the sale of goods, as transposed into the national legislation of your country of residence (or a longer period where the applicable national law so provides). The guarantee covers any lack of conformity or defect of the product attributable to the use for which the product was designed or to a manufacturing defect. The guarantee does not cover: • improper use of the goods (use for a purpose other than that for which they were designed); • customisation or modification of the goods by the customer; • damage attributable to the normal wear and tear of the product; • accidental damage occurring after delivery, caused by the user. To benefit from the guarantee, please send a request to Decathlon Customer Service through the dedicated support channels, within the 2-year period from delivery. To speed up the handling of your request, please attach photographs showing the defect found and, if available, the serial number / article code of the product. Depending on the assessment of the lack of conformity carried out by Oversoles, the product will be repaired or replaced within a reasonable period which shall not exceed 15 calendar days from the date on which we were informed, free of charge for you. If repair or replacement is not possible or cannot be carried out within this period, you are entitled to a proportionate reduction of the price or to a full refund of the price of the product. Separately from the guarantee, you have the right to withdraw from the contract within 30 days of receipt of the products, without giving any reason, as described in the “Return Conditions” section below. This period is more generous than the legal minimum of 14 days provided for by Directive 2011/83/EU on consumer rights.
The seller of the products marketed under the name “Oversoles” on the Decathlon Marketplace is: ANDISUPPLY SRL Registered office: Str. Augustin Maior 7, Oradea, Bihor County, Romania VAT number (CUI): RO45828454 Trade Register number: J2022000715058 E-mail: contact@oversoles.com Website: www.oversoles.com ANDISUPPLY SRL acts as an independent professional, distinct from Decathlon. The sale is concluded directly between ANDISUPPLY SRL and the customer; Decathlon acts exclusively as an online marketplace intermediary. All products marketed are original (authentic), purchased from authorised sources and placed on the European Union market with the consent of the trademark holders, and are accompanied by traceability documents. In the event of any dissatisfaction, you may contact Decathlon Customer Service or contact us directly using the contact details above. Consumers may also contact the competent consumer protection authority in their country of residence and may use alternative dispute resolution (ADR) mechanisms, in accordance with Directive 2013/11/EU on alternative dispute resolution for consumer disputes. For cross-border complaints, assistance is also available through the European Consumer Centres Network (ECC-Net).
Returned products that comply with the return conditions will be refunded within a maximum of 4 days from the date the return is received by the seller (Oversoles). The refund is made exclusively using the same payment method used when placing the order. No fees or charges are applied for the refund. The refund includes the full value of the returned products. If the entire order is returned on the basis of the right of withdrawal, the cost of the initial standard delivery (if borne by the customer) is also refunded, in accordance with Directive 2011/83/EU. The cost of the return is free of charge for the customer. If the returned product does not comply with the return conditions (worn, damaged, incomplete or without the original packaging intact), we will contact you through Decathlon Customer Service to resolve the situation before any decision regarding the refund.
Return shipping costs are free of charge.
You may return the goods purchased from Oversoles on the Decathlon Marketplace within 30 days of receiving them, without giving any reason. Returns are free of charge. Please note: it is not possible to request the replacement or refund of a product sold and shipped by Oversoles at Decathlon physical stores. If your order does not include a return label: Send your return request to Decathlon Customer Service, who will take over your case and provide you with all the information needed to return the goods safely and free of charge. If your order includes a return label: Place the goods in their original packaging (the product box), then in an outer shipping package, sealing it securely. Apply the return label to the outer parcel, taking care to cover any barcode label already present on the parcel. Hand over the parcel at the courier drop-off point indicated on the return label. Return conditions: • the returned product must be new, unused (not worn outdoors), with all labels attached and the original packaging intact; • do not apply the return label directly to the original packaging of the product (the shoe box) — use an outer shipping package; • the parcel must be handed over within 14 working days of receiving the return label from the seller; • the parcel must be handed over at a drop-off point of the courier indicated on the return label, at your choice, with no prior appointment needed. The right of withdrawal does not affect or limit your rights under the legal guarantee of conformity.
