2 to 5 days
RETURN POLICY 1. RETURN OF DEFECTIVE PRODUCTS The customer has the right to a return if the supplied products are defective or do not match the ordered items. The return may be made within 30 days of notification of the defect, and the product must retain its identifying label. The seller will analyze the returned product and inform the user of their right to a refund (if applicable). As a general rule, the seller will process the refund within 10 business days and, in any case, within 30 days from the date of email confirmation of the right to return. If the defect or lack of conformity is confirmed as the reason for the return, the full amount paid will be refunded. The refund will always be issued using the same payment method used for the purchase. These provisions do not affect your statutory rights. 2. RETURNS DUE TO WITHDRAWAL If you are not satisfied with the products supplied, you may return them to us within 15 calendar days of receipt. However, you may only exercise your right of return if the products: Have not been washed or used (unless otherwise indicated on the product). The customer has the right to try on the garments to check the size and fit, but not to wear them. Retain their original characteristics and the packaging is intact (carefully opened packaging will not be considered damaged). Are complete (for example, both garments of a set must be returned). Have not been altered and retain the identifying tag. 3. RETURN OF GIFTS The return of a gift must be made by the person who gave/purchased it. In this case, to proceed with the return, you must contact the person who purchased it so they can return it, according to the return conditions, for defects or non-conformity, or due to withdrawal. If a defect or non-conformity is confirmed as the reason for the return, a full refund will be issued. The refund will always be processed using the same payment method used for the purchase. 4. EXCHANGE FOR A DIFFERENT SIZE OR OTHER ITEMS To exchange an item for a different size, please follow the steps below. An item can only be exchanged for one of equal or greater value. Products can only be exchanged once. If you are not satisfied after the exchange, you may return your order.
STEP 1: To initiate a return, the customer must notify Pacifique Sud within 30 days of receipt by accessing their Personal Area on the Decathlon website and selecting "Contact seller" next to the order they wish to return. Alternatively, you can contact Decathlon customer service at 900 100 903 and indicate that you wish to make a return, providing the order number, which begins with "ES" followed by 10 digits. REFUND: After receiving and inspecting the product, the seller will inform you of any applicable refund. The refund will be issued using the same payment method used for the purchase or via bank transfer.
Return shipping costs are free of charge.
PACKAGE THE ITEM You can use the original packaging you received your order in or other packaging, as long as it is undamaged. If using the original packaging, empty it and place only the item you wish to return inside. Close the box and seal it with tape. If the package has labels, stickers, or other materials from previous shipments, remove them and affix a return label.
