Carrier(s): Colissimo International with signature, or any other carrier approved by Decathlon Marketplace depending on the delivery country and service selected. Delivery time: estimated delivery within 3 to 7 working days after shipment confirmation, depending on the destination country and carrier transit times.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Legal notice Seller: PLANETFOOT Legal form: SARL à associé unique Registered office: 102 AVENUE DE FRANCE, LE PERTHUS 66480 FR Customer service email: contact@planetfoot.com Phone: +33 9 56 72 70 71 PlanetFoot is the seller responsible for the products sold on Decathlon Marketplace. For any question regarding an order, delivery, return or refund, customers must contact PlanetFoot through their Decathlon customer account or via Decathlon Marketplace customer service. Products sold by PlanetFoot on Decathlon Marketplace cannot be exchanged or returned in Decathlon stores or warehouses.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
* 30 days from the date of delivery of the order by the transport company. * Return shipping costs are free of charge. * Exchanges and returns of products sold by PlanetFoot are not possible in Decathlon stores and warehouses. * Information on the condition of the product: the product must be new, unused, unworn, unwashed and in perfect resale condition, with all original tags attached. * Information on the packaging: the product must be returned in its original packaging, complete and properly protected for transport. * Return address: PlanetFoot 3 rue des Trois Journées 66000 Perpignan France * Information on the reason for the return: the customer must indicate the reason for the return when creating the return request from their Decathlon customer account. * The maximum refund period from delivery of the carrier is 4 calendar days. * The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
