Carrier: GLS, DHL Estimated delivery time: 2 working days in France, up to 5 working days in the rest of the European Union (Ireland: 4 to 5 working days).
Every POVEC product is covered by the 2-year legal conformity guarantee from the date of delivery, which covers manufacturing defects. The product may be repaired, replaced, or refunded depending on the seller's assessment of the defect. Please attach the purchase invoice and photos of the defect with every warranty claim.
Seller: Novus Ventures SASU, a simplified joint-stock company with a sole shareholder, share capital €1,000, registered with the Paris Trade and Companies Register under SIREN 106659220, with registered office at 47 rue Vivienne, 75002 Paris, France. Intra-EU VAT number: FR86106659220 Responsible economic operator EU (GPSR): Novus Ventures SASU, 47 rue Vivienne, 75002 Paris, France — contact: alexis@povecoptics.com Brand sold: POVEC Publication director: Alexis Marc Pons, President Marketplace hosting: Decathlon Marketplace (Mirakl) Seller contact: alexis@povecoptics.com
Returned and compliant products will be refunded within 4 days of receipt of the return by the seller. The refund will be made exclusively via the same payment method used when placing the order.
Return shipping costs are free of charge.
30 days from the delivery date of the order by the shipping company. Return costs are free of charge. Exchanges and returns of products sold by POVEC are not possible in Decathlon stores or warehouses. Information on product condition: new, unworn, with no signs of use. Information on packaging: product packed in its full original packaging (case, accessories, documentation). Return address: JS Logistics, Avenue du XXIe Siècle, ZAC des Tulipes Sud, 95500 Gonesse, France. Information on the reason for return: to be specified in the return request (e.g. non-compliant product, change of mind, defect). The maximum refund period from receipt of the return by the seller is 4 days. The refund will be made via the same payment method used for the purchase. If there is no return label in the parcel: Go to your customer account on Decathlon.ie and click "My orders". Click on the order you wish to return. Under "Order details", you can click "Create a return/exchange". You can then request a label/additional instructions from the seller. Within 48 business hours, our customer service will provide you with all the information needed to complete your return. If a return label is included: Pack your items securely, in the original box. Stick the return label in a visible place on the parcel. Send the parcel to the return address indicated above.
