2-5 days, DHL
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Restube GmbH Dieselstraße 1 76327 Berghausen-Pfinztal Germany Tel.: 017621555876 Email: hello@restube.com Registered with: Mannheim Local Court Registration number: HRB 714502 Managing Director: Christopher Fuhrhop VAT number: DE282897393 European Commission’s online dispute resolution platform: https://ec.europa.eu/odr We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
30 days from the date of delivery by the carrier. Return shipping is free of charge. Exchange and return of products sold by RESTUBE is not possible in Decathlon stores and warehouses. Product condition: new Packaging information: return in original packaging Return address: Restube GmbH, Dieselstraße 1, 76327 Pfinztal, Germany Return reason: no specific requirements The maximum refund period from handover to the carrier is 4 calendar days. The refund will be issued using the same payment method as the purchase. If NO return label is included in the package: Go to your customer account on decathlon.com and navigate to 'my orders'. Click on the order you wish to return. Under 'order details', click on 'create a return/exchange'. You can then request a label and further instructions from the seller. Within 48 working hours, our customer service team will provide all further information to complete your return. If a return label is included: Pack your items securely in the original box. Attach the return label to a visible area of the package. Send to the return address indicated above.