We ship all orders from our EU warehouse in Poland using GLS. Delivery area: Ireland. The estimated delivery time is 4–5 business days after payment confirmation. Tracking is available for every order. Orders are processed on business days. Orders placed before 10:00 are usually dispatched on the same or the next business day.
All our products are covered by a free 2-year manufacturer’s commercial guarantee from the date of delivery. This guarantee is in addition to, and does not affect, your statutory rights under Irish consumer law. If a product has a material or manufacturing defect arising during normal use, please contact us through the Decathlon messaging system and provide your order details, a brief description of the issue and, where possible, photos or videos. These materials help us assess the claim but do not limit your statutory rights. Depending on the circumstances and the applicable law, the product may be repaired or replaced, or you may receive a price reduction or refund. For most products purchased online, you have the statutory right to cancel your order without giving a reason within 14 days of receiving the product. After notifying us of your decision, you must return the product within a further 14 days. To arrange a Marketplace return, contact Decathlon Customer Service at help.ireland@decathlon.com and follow the return instructions provided. Any refund will be made to the original payment method in accordance with applicable law. Statutory exceptions to the right of cancellation apply, including certain personalised, perishable and unsealed hygiene-sensitive products.
SF Solutions Sp. z o.o. ul. Spacerowa 111 34-124 Klecza Dolna Poland Email: biuro@sfsolutions.pl EU VAT number: PL5512653185 KRS: 0000951633 REGON: 521145695 Registered office: Klecza Dolna, Poland Legal representative: Piotr Skupień Consumer complaints and alternative dispute resolution If you have a complaint, please contact us first at biuro@sfsolutions.pl so that we can try to resolve the matter directly. The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available. Consumers in Ireland who need information or assistance concerning a cross-border dispute may contact the European Consumer Centre Ireland or consult the European Commission’s current list of consumer dispute resolution bodies. We are not committed to participating in proceedings before a particular consumer alternative dispute resolution entity. We will participate where required by applicable law or where we expressly agree to do so in a particular case.
Refunds are processed after the returned product has been received and inspected. The purchase price will be refunded without undue delay and no later than 4 calendar days after receipt of the return, using the same payment method used for the original order, unless you expressly agree otherwise. If you return the entire order under your statutory right of cancellation, we will also refund the original standard delivery charge in accordance with applicable law. Any additional cost resulting from your choice of a more expensive delivery method will not be refunded. These terms do not affect any earlier refund deadline or other rights available to you under Irish consumer law.
Return shipping costs are free of charge.
You may return unused products within 30 calendar days of receiving your order. The product must be in its original condition, complete with all accessories, labels and documentation, and, wherever possible, in its original packaging. This additional 30-day return policy does not limit your statutory rights, including your right to cancel an online purchase or your rights if a product is faulty, damaged or not as described. Return shipping is free of charge. Products sold by Revity through the Decathlon Marketplace cannot be returned or exchanged at Decathlon stores or warehouses. To arrange a return: Sign in to your customer account on Decathlon.ie and select “My orders”. Open the order containing the product you wish to return. Under “Order details”, select “Create a return/exchange”. Request a prepaid return label and return instructions from the seller. Our customer service team will provide the prepaid return label, return address and all necessary instructions within 2 business days. Please wait for these instructions before sending the product. Pack the product securely and follow the instructions provided. You do not need to give a reason when returning an unused product under this 30-day return policy. If a product is faulty, damaged in transit or different from the product ordered, please contact us before returning it and provide a brief description and, where possible, photos of the issue. These materials help us assess the case but do not limit your statutory rights. Depending on the circumstances and applicable law, we will arrange an appropriate solution, which may include repair, replacement, a price reduction or a refund. After the returned product has been received and inspected, the refund will be processed within a maximum of 4 calendar days using the same payment method used for the purchase, unless you expressly agree otherwise.
