Orders are shipped from Poland to Ireland using transport companies such as UPS, DPD, DHL, GLS or other equivalent carriers, depending on current logistics availability. The average delivery time is 5 working days from the dispatch of the order. For bulky products, products prepared to order or during periods of high order volume, preparation and delivery times may be longer. Once the package has been handed over to the carrier, the customer will receive tracking information.
For products purchased on Decathlon.ie and sold by RINAGYM POLAND SP. Z O.O., a two-year warranty applies from the date of delivery of the products. The warranty applies to manufacturing defects and defects resulting from normal use of the product in accordance with the assembly, use and maintenance instructions. Depending on the nature of the defect and the seller’s assessment, the product may be repaired, replaced, partially refunded or fully refunded. The warranty does not cover damage caused by incorrect assembly, improper use, use contrary to the instructions, overloading, product modification, outdoor use, incorrect storage, moisture, mechanical damage after delivery or normal wear and tear. To make a warranty claim, the customer must contact the seller through the Decathlon platform and provide the order number, a description of the problem, photos or videos of the defect and any other information required to assess the claim. The customer has the right to withdraw from the purchase within 30 days from the date of delivery, provided that the product is returned complete, properly packed and in suitable condition.
Seller: RINAGYM POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Registered address: Wiejska 2C 05-805 Otrębusy Poland NIP / EU VAT: PL5213893289 KRS: 0000833963 REGON: 385789868 Contact e-mail: rinagym.care@gmail.com Phone: +48 514 301 199
Refund after withdrawal: we refund the price of the goods and the cost of the cheapest standard delivery offered, without undue delay and no later than 14 days from the day we receive your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back, whichever is earlier. The refund is made using the same means of payment you used for the purchase, at no cost to you. Diminished value and damage: you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning – in particular assembly or mounting, traces of use, scratches or other damage, missing parts or missing packaging elements. The amount of such diminished value, as well as damage caused in transport by inadequate packaging, will be deducted from the refund. Before making any deduction we will inform you of its amount and send photographs. Non-conforming (defective) goods: you are entitled to repair or replacement and, where this is not possible, to a price reduction or termination of the contract. In such a case we bear the cost of returning the goods.
Return shipping costs are free of charge.
Right of withdrawal – how to return the goods: 1. Submit your return request within 30 days of receiving the goods, in your Decathlon account (Order history → Return) or through Decathlon Customer Service. 2. Within 72 hours we will send you the return instructions. A return label is provided on request. 3. Send the goods within 14 days of your request by the method and carrier stated in our instructions; you hand the parcel over at the carrier's point. Free return applies only to shipments made with our label and by the method we indicate. If you choose another carrier or method, its cost is borne by you. 4. The goods must be complete (all parts, fittings and the assembly manual), disassembled and securely packed – preferably in the original packaging or in other packaging that protects them in transport. Return address: RINAGYM POLAND Sp. z o.o., Wiejska 2C, 05-805 Otrębusy, Poland. Contact: rinagym.care@gmail.com, +48 514 301 199. Goods bought from a Marketplace seller cannot be returned to a Decathlon store or warehouse.
