7/10 business days
Warranty Policy for Rovera Srl Products on Decathlon Marketplace Products sold by Rovera Srl on the Decathlon Marketplace come with a 2-year warranty starting from the delivery date of the goods. By completing and submitting the warranty card or the online web extension within 15 days of the purchase date, you can extend the warranty by an additional 3 months. What is Covered The warranty covers any product damage or malfunction attributable to its intended use or to a manufacturing defect. What is Not Covered The warranty does not apply in the case of: Improper use of the goods Customization or modification of the goods Damage resulting from normal wear and tear Accidental damage How to File a Claim To make a warranty claim, you must submit a request to Decathlon Customer Service through their dedicated support channels. When filing a claim, you will need to: Provide your Decathlon order number. Attach photographs clearly showing the defect found on the product. Please note: Depending on the assessment of the defect carried out by Rovera Srl, the product will be either repaired, replaced, or refunded.
Rovera Srl Via Tripoli 45 20851 Lissone MB Italy VAT IT08303190964
Returned goods will be refunded by Rovera Srl within 14 working days from the date the returned product is received. The refund will be issued exclusively to the original payment method used when placing the order, with no exceptions. ⚠️ Important Note: The product must be returned in the exact same condition in which it was received, complete with all its parts and in its original packaging. If a return is received in a condition that does not meet these requirements, no refund will be applicable. In this event, we will notify Customer Service of the product's ineligibility for a refund and provide photographic evidence documenting the condition of the received item.
Return shipping costs are free of charge.
Return and Cancellation Policy Customers can return goods purchased from Rovera Srl on the Decathlon Marketplace within 30 days of the delivery date, without needing to provide any reason. To exercise this right of withdrawal, the product must be kept in its original packaging and returned complete with all its parts. Delivery Issues & Damaged Components In the event of delivery issues (such as broken plastic components or damaged parts), please contact Decathlon Customer Service. They will arrange for Rovera Srl to ship the replacement parts free of charge. ⚠️ Important Note: Products sold and shipped by Rovera Srl cannot be returned, replaced, or refunded at physical Decathlon retail stores. How to Initiate a Return To start a return, contact Decathlon Customer Service. They will handle your request and provide all the necessary information to return the product safely. It is highly recommended to wait until you have physically received the product before submitting a return request. Return Deadlines In accordance with Art. 57 of the Consumer Code, the customer must ship the product back within 14 days of receiving the return label provided by Rovera Srl (which will be uploaded to your customer account area on the Decathlon website). The date the package is handed over to the courier or drop-off point will serve as proof of compliance with the deadline. Late Returns: If the return is shipped after the 14-day window, no refund will be issued. In this scenario, the customer may only request the product to be sent back to them. The customer must fully cover the return shipping costs and independently organize the pickup from Rovera Srl using a courier of their choice at their own expense. Therefore, please ship your return promptly to avoid forfeiting your right to a refund. Failed Deliveries and Storage Fees If a package is automatically returned to the sender because the customer: Provides an incorrect or non-existent address at checkout Provides an invalid phone number Refuses to accept the delivery Rovera Srl will deduct storage and holding fees from the final refund within 10 working days of receiving the returned package. The deduction rates are as follows: Treadmills: €50.00 Exercise Bikes: €35.00 Accessories / Weights / Other Products: Package weight from 0.1 to 10 kg: €15.00 Package weight from 11 to 20 kg: €25.00 Package weight over 20 kg: €35.00 To prevent delivery delays or additional fees, please double-check that your delivery address and contact number are accurate when placing your order, and follow all return procedures carefully.
