We work exclusively with reliable and reputable carriers to guarantee safe and timely delivery. Standard delivery takes 3 to 7 business days, depending on the delivery location. Carriers: FedEx, UPS, DHL, GLS, DPD, GEL, etc.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
All products sold in our store meet local and international safety and quality standards. For any legal questions, please contact our customer service or consult our terms and conditions on our website.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
You can return merchandise purchased from RZ0GUWEX EBIKE on the Decathlon Marketplace within 30 days of receiving it, without specifying a reason. - If your order does not include a return label: Send your return request to Decathlon Customer Service, who will process your request and provide you with all the information you need to return the merchandise safely and free of charge. - If your order includes a return label: Place the merchandise in its original packaging, sealing it securely. Apply the return label to the package, taking care to cover any existing barcode labels. Return conditions: - The returned product must be new, unused, and in its original packaging intact. - Do not apply the return label to the original packaging. - Collection must take place within 14 business days of receiving the return label from the seller. - AT HOME, please provide a date and time slot for collection with 48 working hours' notice
