Delivery by DPD in 2 to 5 business days
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- 30 days from the date of delivery by the carrier. - Return shipping is free. - Exchanges and returns of Snow Concept products are not possible in Decathlon stores and warehouses. - Product condition: New - Packaging: Product in its original packaging - Return address: Concept Store, Bergers Shopping Center, 98750 Alpe d'Huez, France - Reason for return: not used - Maximum refund processing time from delivery by the carrier: 4 calendar days. - The refund will be issued via the same payment method used for the purchase. If the package does not contain a return label: Go to your customer account on Decathlon.ie and click on "My Orders." Select the order you wish to return. In the "Order Details" section, click on "Create a Return/Exchange." You can then request a return label or further instructions from the seller. Within 48 business hours, our customer service will provide you with all the necessary information to process your return. If a return label is included: 1. Carefully pack your items in their original packaging. 2. Affix the return label in a visible location on the package. 3. Ship the package to the return address indicated above.
