Your package will be shipped within 2 to 6 days of your order confirmation. Your package will be handled by DPD.
The buyer has a right of withdrawal and may request the cancellation of their order at any time (before it is shipped) or return the product within a maximum period of 30 days from receipt. In this case, the buyer may request a full refund of their order. The buyer also benefits from the legal guarantee of conformity, which applies for a period of 2 years from the delivery of the product, in accordance with applicable regulations.
If the buyer wishes to return a product, they must return it exclusively to the address provided by the seller. To request a return, the buyer must log into their customer account and submit a return request from there. They will then receive a return label allowing them to return their parcel free of charge. If the buyer encounters any difficulties when making the return, they should contact Decathlon Customer Service, which can also provide them with the procedure to follow in order to benefit from a free return. Please note: the return is only free of charge if the return label provided by the seller is used. Return shipping costs cannot be reimbursed if the customer uses their own means to return the parcel. For a return, the product may be sent to the seller's premises at the following address: Spacefoot SAS 11, rue Bernard Maris 37270 Montlouis-sur-Loire France Upon receipt of the parcel and after checking the product, the seller will issue the refund within a maximum of 4 days. In the event of a cancellation request, the seller will acknowledge receipt of the request and issue the refund within a maximum of 2 business days.
Return shipping costs are free of charge.
Returns are free of charge. To initiate a return, the customer must submit a return request through their customer account, in the dedicated returns section. Once the request has been registered and approved, the customer will receive a return label allowing them to return the parcel free of charge. Exchanges and returns of products sold by Sport is good cannot be processed in Decathlon stores or warehouses. Returns must be made within a maximum period of 30 days from receipt of the order. To be accepted, any returned item must: be returned in its original packaging; retain its original, intact label; be returned in its original condition, without having been used, worn, or damaged; be returned with all accessories and any other accompanying items. Any item that has been personalised at the customer's request (for example, a personalised or printed jersey) cannot be returned, exchanged, or refunded. Any item returned after the expiry of the 30-day period, or that does not comply with the return conditions stated above, may be refused. In this case, the item will be returned to the Buyer at the Buyer's expense. In the event that no return label is available If the customer is unable to obtain their return label through their customer account, they must contact Decathlon Customer Service to receive the necessary instructions. If, exceptionally, the return must be sent directly to our premises, the return address is: Spacefoot SAS 11, rue Bernard Maris 37270 Montlouis-sur-Loire France Upon receipt of the parcel and after inspection of the returned item, the refund will be issued within a maximum of 4 days.
